can ping DNS server but cant ping

Posted on 2014-02-07
Last Modified: 2014-02-27
Client A:


The client can ping the DNS server, but not able to connect internet ie. it times out.

any ideas?


please help
Question by:nflnetwork29
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LVL 26

Expert Comment

ID: 39843280
Can you connect to Google with an IP?

Author Comment

ID: 39843289
no, times out.

Author Comment

ID: 39843295
is there anything on the DNS server that I would need to set that allows this remote subnet (client) to use it ?
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LVL 39

Expert Comment

ID: 39843370
If you can't connect by IP, that means DNS is not the problem.
You can try a tracert command like
to see where the communication stops.  Then you can troubleshoot upstream of that device.
LVL 26

Expert Comment

ID: 39843412
Can you get to any site on the internet?

If not then it sounds more like a route/ACL issue.

Author Comment

ID: 39843482
the tracert command show the route topping at the wifi interface on my router.
LVL 39

Accepted Solution

footech earned 500 total points
ID: 39843525
Then focus your efforts on the router and the connection upstream of it.  If your router is a combo device that also serves as a DSL modem, then you'll be looking at the status of your internet connection.

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