Solved

Can't open .doc files with Word 2007

Posted on 2014-02-08
9
430 Views
Last Modified: 2014-02-10
When I try, I get a "locked file" message, as in someone else opening it already, but there isn't any. I can open any .docx file, but any .doc file gets that message.
0
Comment
Question by:RHE13
  • 4
  • 3
  • 2
9 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 39844777
Word 2007 can open a DOC file and so if it cannot open any DOC file, then look to issues with Word 2007.

Open Word 2007, go to Options, Trust Center, Privacy Options and check (select) the option to "Download a file from Microsoft periodically". Exit out, go to Control Panel, Programs and Features, and select Office. Then Change and Repair.

Restart, make sure all 3 service packs have been installed and all Office updates have been done. Test again.

If you still have issues, make a new test Windows User Profile and log in with the new account. Does this problem occur in another user account?

Please let us know.
0
 

Author Comment

by:RHE13
ID: 39844820
Tried those instructions. When I got to the point of repairing office, after a minute it showed an error message: "Microsoft Office Home and Student 2007 configuration did not complete successfully. An unexpected error has occurred."
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39844822
Try a complete uninstall of Office 2007. Below is a Microsoft Support Article for removal of Office 2007.

http://support.microsoft.com/kb/928218

There is a FixIt link (Number 2) and a manual uninstall (Number 4)

When you have fully uninstalled Office, restart the computer and install Office again and then download and install all 3 service packs. Update Office and try again to open a DOC file.

Please let us know.
0
Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

 
LVL 15

Expert Comment

by:DrTribos
ID: 39845213
Try a different user profile. Your profile might be corrupted.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39845257
A new Windows User profile was suggested in my first response farther back and RHE13 has yet to try that.
0
 
LVL 15

Expert Comment

by:DrTribos
ID: 39845913
Noted. Using phone so missed that. If profile is the issue pls award points to John.
0
 

Author Comment

by:RHE13
ID: 39845928
Ok. Will work on this shortly and let you guys now.
0
 

Author Comment

by:RHE13
ID: 39846618
Ok,  uninstalling Office 2007 and the compatibility pack (not even sure why that pack was there) and reinstalling Office 2007 did it, even before installing SP3, Word was again opening .doc files. Thanks.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39846953
@RHE13 - Thank you for the update and I was happy to help.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Nice table. Huge mess. Maybe this was something you created way back before you figured out tabs or a document you received from someone else. Either way, using the spacebar to separate the columns resulted in a mess. Trying to convert text to t…
Introduction This tutorial provides instructions on how to properly format your Word document using the inbuilt tools provided. The benefits of using these tools means your documents are more accessible and easily portable to other applications an…
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question