Solved

Windows 7 Critical Error

Posted on 2014-02-08
15
249 Views
Last Modified: 2014-02-09
Hi, I'm new to Windows 7 and have been checking the computer to see if everything is working properly and ran across this report (attached).  Can someone tell me how to fix the problem? Thanks
0
Comment
Question by:camtz
  • 5
  • 5
  • 3
  • +2
15 Comments
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
Report was not attached.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
is this a fresh install?
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Are you looking at Reliability Monitor?

If so, you can click on the error (below the graph) and it will bring up the contents of the error in a new window.

Windows-7-Reliability-Monitor
Please let us know what error you are looking at.
0
 

Author Comment

by:camtz
Comment Utility
I'll try it again and see if I can upload it.
Screen-Shot.jpg
0
 

Author Comment

by:camtz
Comment Utility
How do you get to the Reliability Monitor?
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
Action Center to Maintenance to View Reliability History (in Windows 8). Windows 7 may be a bit different. You may use the instructions from Microsoft, however:

< http://windows.microsoft.com/en-us/windows7/how-to-use-reliability-monitor >.
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
That screen shot is from Dell PC Doctor. The text looks similar to Reliability Monitor. The error says it might have come from Vpotray.  Some Dell device that sits in the system tray.

To get to Reliability Monitor, go to Control Panel, Action Center, pull down the Maintenance arrow and click on View Reliability History. That will give you the window I posted above.
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
Hi camtz,
<VProTray.exe> is part of the Symantec Norton software family. Are you using Norton Save & Restore or Norton Ghost or Symantec Backup Exec?

Hi John,
Been waiting a long time to say that...instead of thinkpads_user. :)  Regards, Joe
0
 

Author Comment

by:camtz
Comment Utility
Yes, I use Norton Ghost for backups.  I will try and locate the Reliability Monitor now.
0
 

Author Comment

by:camtz
Comment Utility
OK, I found Reliability Monitor and here is a screen shot.
Screen-Shot.jpg
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
You only have one error in recent past which is nothing to worry about. It is the (apparently Dell) system tray application that has stopped.

If it does not occur after a restart (which also is apparently the case), there is no need to worry about it.

Applications and sometimes drivers "stop working" for one reason or another, and a singular event can normally be ignored.
0
 

Author Closing Comment

by:camtz
Comment Utility
Many thanks.  Appreciate the help.
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@camtz - Thank you and I was happy to help. I use Reliability Monitor all the time to make sure my computers are working well.
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Hi John,  Been waiting a long time to say that...instead of thinkpads_user. :)  Regards, Joe

I changed in 2014 with the January release of E-E.  Thanks.
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
> Yes, I use Norton Ghost for backups.

OK, that explains the presence of <VProTray.exe>. You're welcome...happy to help. Regards, Joe
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now