Windows 7 Critical Error
Hi, I'm new to Windows 7 and have been checking the computer to see if everything is working properly and ran across this report (attached). Can someone tell me how to fix the problem? Thanks
Joe Winograd
Report was not attached.
is this a fresh install?
Are you looking at Reliability Monitor?
If so, you can click on the error (below the graph) and it will bring up the contents of the error in a new window.
Please let us know what error you are looking at.
If so, you can click on the error (below the graph) and it will bring up the contents of the error in a new window.
Please let us know what error you are looking at.
ASKER
I'll try it again and see if I can upload it.
Screen-Shot.jpg
Screen-Shot.jpg
ASKER
How do you get to the Reliability Monitor?
Action Center to Maintenance to View Reliability History (in Windows 8). Windows 7 may be a bit different. You may use the instructions from Microsoft, however:
< http://windows.microsoft.com/en-us/windows7/how-to-use-reliability-monitor >.
< http://windows.microsoft.com/en-us/windows7/how-to-use-reliability-monitor >.
That screen shot is from Dell PC Doctor. The text looks similar to Reliability Monitor. The error says it might have come from Vpotray. Some Dell device that sits in the system tray.
To get to Reliability Monitor, go to Control Panel, Action Center, pull down the Maintenance arrow and click on View Reliability History. That will give you the window I posted above.
To get to Reliability Monitor, go to Control Panel, Action Center, pull down the Maintenance arrow and click on View Reliability History. That will give you the window I posted above.
Hi camtz,
<VProTray.exe> is part of the Symantec Norton software family. Are you using Norton Save & Restore or Norton Ghost or Symantec Backup Exec?
Hi John,
Been waiting a long time to say that...instead of thinkpads_user. :) Regards, Joe
<VProTray.exe> is part of the Symantec Norton software family. Are you using Norton Save & Restore or Norton Ghost or Symantec Backup Exec?
Hi John,
Been waiting a long time to say that...instead of thinkpads_user. :) Regards, Joe
ASKER
Yes, I use Norton Ghost for backups. I will try and locate the Reliability Monitor now.
ASKER
OK, I found Reliability Monitor and here is a screen shot.
Screen-Shot.jpg
Screen-Shot.jpg
ASKER CERTIFIED SOLUTION
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ASKER
Many thanks. Appreciate the help.
@camtz - Thank you and I was happy to help. I use Reliability Monitor all the time to make sure my computers are working well.
Hi John, Been waiting a long time to say that...instead of thinkpads_user. :) Regards, Joe
I changed in 2014 with the January release of E-E. Thanks.
I changed in 2014 with the January release of E-E. Thanks.
> Yes, I use Norton Ghost for backups.
OK, that explains the presence of <VProTray.exe>. You're welcome...happy to help. Regards, Joe
OK, that explains the presence of <VProTray.exe>. You're welcome...happy to help. Regards, Joe