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Windows 7 Critical Error

Hi, I'm new to Windows 7 and have been checking the computer to see if everything is working properly and ran across this report (attached).  Can someone tell me how to fix the problem? Thanks
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camtz
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camtz
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1 Solution
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
Report was not attached.
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nobusCommented:
is this a fresh install?
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John HurstBusiness Consultant (Owner)Commented:
Are you looking at Reliability Monitor?

If so, you can click on the error (below the graph) and it will bring up the contents of the error in a new window.

Windows-7-Reliability-Monitor
Please let us know what error you are looking at.
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camtzAuthor Commented:
I'll try it again and see if I can upload it.
Screen-Shot.jpg
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camtzAuthor Commented:
How do you get to the Reliability Monitor?
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aadihCommented:
Action Center to Maintenance to View Reliability History (in Windows 8). Windows 7 may be a bit different. You may use the instructions from Microsoft, however:

http://windows.microsoft.com/en-us/windows7/how-to-use-reliability-monitor >.
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John HurstBusiness Consultant (Owner)Commented:
That screen shot is from Dell PC Doctor. The text looks similar to Reliability Monitor. The error says it might have come from Vpotray.  Some Dell device that sits in the system tray.

To get to Reliability Monitor, go to Control Panel, Action Center, pull down the Maintenance arrow and click on View Reliability History. That will give you the window I posted above.
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Joe Winograd, EE MVE 2015&2016DeveloperCommented:
Hi camtz,
<VProTray.exe> is part of the Symantec Norton software family. Are you using Norton Save & Restore or Norton Ghost or Symantec Backup Exec?

Hi John,
Been waiting a long time to say that...instead of thinkpads_user. :)  Regards, Joe
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camtzAuthor Commented:
Yes, I use Norton Ghost for backups.  I will try and locate the Reliability Monitor now.
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camtzAuthor Commented:
OK, I found Reliability Monitor and here is a screen shot.
Screen-Shot.jpg
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John HurstBusiness Consultant (Owner)Commented:
You only have one error in recent past which is nothing to worry about. It is the (apparently Dell) system tray application that has stopped.

If it does not occur after a restart (which also is apparently the case), there is no need to worry about it.

Applications and sometimes drivers "stop working" for one reason or another, and a singular event can normally be ignored.
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camtzAuthor Commented:
Many thanks.  Appreciate the help.
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John HurstBusiness Consultant (Owner)Commented:
@camtz - Thank you and I was happy to help. I use Reliability Monitor all the time to make sure my computers are working well.
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John HurstBusiness Consultant (Owner)Commented:
Hi John,  Been waiting a long time to say that...instead of thinkpads_user. :)  Regards, Joe

I changed in 2014 with the January release of E-E.  Thanks.
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Joe Winograd, EE MVE 2015&2016DeveloperCommented:
> Yes, I use Norton Ghost for backups.

OK, that explains the presence of <VProTray.exe>. You're welcome...happy to help. Regards, Joe
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