chudmarek
asked on
Unexpected Restarts
Hi Guys,
I was hoping someone could shed some light on a problem I have been experiencing for the last 10 days.
My WIN 7 x64 PC keeps restarting itself every night at 12:13:14 AM for no apparent reason. I have no scheduled tasks that could be triggering this. It appears to be a fairly graceful restart.
I have completed multiple malware/anti virus scans (Kaspersky, FSecure) to name a few. Downloaded some rootkits which yielded nothing, created a new Admin profile and disabled the old one, yet still it is restarting itself.
Any ideas would be greatly appreciated!
Information below,
Thanks guys & gals!
Event Viewer Reads:
GENERAL TAB:
The process C:Windowssystem32shutdown. exe (**PCNAME**) has initiated the restart of computer **PCNAME** on behalf of user NT AUTHORITYNETWORK SERVICE for the following reason: No title for this reason could be found
Reason Code: 0x800000ff
Shutdown Type: restart
Comment:
DETAILS TAB:
- System
- Provider
[ Name] USER32
- EventID 1074
[ Qualifiers] 32768
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-02-08T13:13:14.000000 000Z
EventRecordID 424139
Channel System
Computer **PCNAME**
- Security
[ UserID] S-1-5-20
- EventData
C:\Windows\system32\shutdo wn.exe **PCNAME**)
**PCNAME**
No title for this reason could be found
0x800000ff
restart
NT AUTHORITY\NETWORK SERVICE
FF000080000000000000000000 0000000000 0000000000 0000000000 0000000000 0000000000 0000
-------------------------- ---------- ---------- ---------- ---------- ---------- ----
Binary data:
In Words
0000: 800000FF 00000000 00000000 00000000
0008: 00000000 00000000 00000000 00000000
0010: 00000000 00000000
In Bytes
0000: FF 00 00 80 00 00 00 00 ÿ..¿....
0008: 00 00 00 00 00 00 00 00 ........
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
I was hoping someone could shed some light on a problem I have been experiencing for the last 10 days.
My WIN 7 x64 PC keeps restarting itself every night at 12:13:14 AM for no apparent reason. I have no scheduled tasks that could be triggering this. It appears to be a fairly graceful restart.
I have completed multiple malware/anti virus scans (Kaspersky, FSecure) to name a few. Downloaded some rootkits which yielded nothing, created a new Admin profile and disabled the old one, yet still it is restarting itself.
Any ideas would be greatly appreciated!
Information below,
Thanks guys & gals!
Event Viewer Reads:
GENERAL TAB:
The process C:Windowssystem32shutdown.
Reason Code: 0x800000ff
Shutdown Type: restart
Comment:
DETAILS TAB:
- System
- Provider
[ Name] USER32
- EventID 1074
[ Qualifiers] 32768
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-02-08T13:13:14.000000
EventRecordID 424139
Channel System
Computer **PCNAME**
- Security
[ UserID] S-1-5-20
- EventData
C:\Windows\system32\shutdo
**PCNAME**
No title for this reason could be found
0x800000ff
restart
NT AUTHORITY\NETWORK SERVICE
FF000080000000000000000000
--------------------------
Binary data:
In Words
0000: 800000FF 00000000 00000000 00000000
0008: 00000000 00000000 00000000 00000000
0010: 00000000 00000000
In Bytes
0000: FF 00 00 80 00 00 00 00 ÿ..¿....
0008: 00 00 00 00 00 00 00 00 ........
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
ASKER
Hi nobus,
Thank you for your response.
The last MiniDump appears to be 13/9/2012....so not much to go off there.
I've checked the event viewer a few times for things that could be happening around that time, but have yet to come up with anything significant.
It's just bizarre that it is the same time every night, right on cue
Thanks.
Thank you for your response.
The last MiniDump appears to be 13/9/2012....so not much to go off there.
I've checked the event viewer a few times for things that could be happening around that time, but have yet to come up with anything significant.
It's just bizarre that it is the same time every night, right on cue
Thanks.
ASKER CERTIFIED SOLUTION
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ASKER
No, there is nothing
if you connect a 2nd pc to that AC line, does it restart also?
SOLUTION
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I'm having this exact same problem. I have no tasks set that would restart the machine, and no update schedule for that time. We did, however, have a Conficker and FTP.bat infection, but both of these have been cleaned and removed.
All the other symptoms are the same, same restart time, same message, everything.
Can anybody help?
All the other symptoms are the same, same restart time, same message, everything.
Can anybody help?
LukeHarrison
if you want help, post your own question - don't piggy-back on another!
if you want help, post your own question - don't piggy-back on another!
look also in event viewer for other causes