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chudmarek

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Unexpected Restarts

Hi Guys,

I was hoping someone could shed some light on a problem I have been experiencing for the last 10 days.

My WIN 7 x64 PC keeps restarting itself every night at 12:13:14 AM for no apparent reason. I have no scheduled tasks that could be triggering this. It appears to be a fairly graceful restart.

I have completed multiple malware/anti virus scans (Kaspersky, FSecure) to name a few. Downloaded some rootkits which yielded nothing, created a new Admin profile and disabled the old one, yet still it is restarting itself.

Any ideas would be greatly appreciated!

Information below,

Thanks guys & gals!


Event Viewer Reads:

GENERAL TAB:
The process C:Windowssystem32shutdown.exe (**PCNAME**) has initiated the restart of computer **PCNAME** on behalf of user NT AUTHORITYNETWORK SERVICE for the following reason: No title for this reason could be found
 Reason Code: 0x800000ff
 Shutdown Type: restart
 Comment:

DETAILS TAB:

- System

  - Provider

   [ Name]  USER32
 
  - EventID 1074

   [ Qualifiers]  32768
 
   Level 4
 
   Task 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2014-02-08T13:13:14.000000000Z
 
   EventRecordID 424139
 
   Channel System
 
   Computer **PCNAME**
 
  - Security

   [ UserID]  S-1-5-20
 

- EventData

   C:\Windows\system32\shutdown.exe **PCNAME**)
   **PCNAME**
   No title for this reason could be found
   0x800000ff
   restart
   
   NT AUTHORITY\NETWORK SERVICE
   FF000080000000000000000000000000000000000000000000000000000000000000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 800000FF 00000000 00000000 00000000
0008: 00000000 00000000 00000000 00000000
0010: 00000000 00000000  


In Bytes

0000: FF 00 00 80 00 00 00 00   ÿ..¿....
0008: 00 00 00 00 00 00 00 00   ........
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
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nobus
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it can be you had a BSOD; so check for minidumps in windows\minidumps, and post the latest dmp here
look also in event viewer for other causes
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chudmarek

ASKER

Hi nobus,

Thank you for your response.


The last MiniDump appears to be 13/9/2012....so not much to go off there.

I've checked the event viewer a few times for things that could be happening around that time, but have yet to come up with anything significant.

It's just bizarre that it is the same time every night, right on cue

Thanks.
ASKER CERTIFIED SOLUTION
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nobus
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No, there is nothing
if you connect a 2nd pc to that AC line, does it restart also?
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I'm having this exact same problem. I have no tasks set that would restart the machine, and no update schedule for that time. We did, however, have a Conficker and FTP.bat infection, but both of these have been cleaned and removed.

All the other symptoms are the same, same restart time, same message, everything.

Can anybody help?
LukeHarrison
if you want help, post your own question - don't piggy-back on another!