This may be a dumb question, as I am basically asking how to spoof an email address. In this case, the spoofing actually serves a functional purpose.
Here is what I am trying to do:
I have dell's help desk/computer management software called "Kace". Kace allows users to submit tickets via email to create cases. Instead of having users create tickets through email, I want to create a one-click solution that will allow users to alert IT staff of an issue by clicking a button.
We use office 365 to host our email
Kace connects to a help desk account in 365 using POP3
Kace uses this account when creating tickets and sending updates to the submitter
The one-click solution:
A user clicks a button on a php page, and an email is sent to the help desk address that is then picked up by Kace to create a ticket.
The user gets an email stating that the ticket has been created.
When the user clicks the button, I can identify their email address, but I cannot send an email using this account without asking the user for their 365 credentials.
Could I configure a 365 account to allow this type of non-authenticated mail to reach its inbox?
Please let me know if I need to provide any additional information. Thanks for reading.