Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Can you recover mailbox in Office 365 after you removed it from recycle bin?

Posted on 2014-02-09
7
Medium Priority
?
3,133 Views
Last Modified: 2014-03-01
Hello,
I need help ASAP with recovering deleted mailbox in Office 365.

There was a problem with DirSync and UPN update, so we usually we run the following command to delete the account in the cloud and resync it, but the problem is that the mailbox was moved for this account.....so, now the mailbox is missing from the cloud:

Please help.

Below is the commands that were used to remove MSOL user:
remove-MsolUser -UserPrincipalName username@domain.onmicrosoft.com
Get-MsolUser -UserPrincipalName username@skymall.onmicrosoft.com -ReturnDeletedUsers | Remove-MsolUser -RemoveFromRecycleBin
0
Comment
Question by:claudiamcse
  • 4
  • 2
7 Comments
 

Author Comment

by:claudiamcse
ID: 39846556
Thanks so much. I tried that and didnt work since the user was removed from the recycle bin.....

other then recovering from backup of PST, is there anything else I can do to recover his mailbox
0
 
LVL 44

Expert Comment

by:Vasil Michev (MVP)
ID: 39846570
Check using the Get-RemovedMailbox cmdlet or via the EAC -> Recipients -> More (the three dots icon) -> deleted mailboxes. If it is still visible there, open a case with Microsoft and ask them to recover the mailbox to a UPN you specify.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:claudiamcse
ID: 39847512
I see the mailbox with the get-removedmailbox command:

Is there a command I can recover it now?
0
 
LVL 44

Expert Comment

by:Vasil Michev (MVP)
ID: 39847578
For a synced/federated user you need to recover the corresponding object in local AD and sync it back. Since O365 is a shared service, we have no access to some functionality and we have no way of linking mailbox to another user id (at least not as an built-in option). If you manage to escalate this to the corresponding team, Office 365 support can do it for you.

Few notes:

If you recover the account/mailbox without recovering the local AD object as well, it will again be removed after the next dirsync cycle. I believe you have already deleted this in AD and it's not an option?

If you only want to recover the contents of the mailbox, you can stop dirsync for a while, recover the object/mailbox and export it, then put dirsync back on. Again, once you put dirsync on, the mailbox will be deleted.

Alternatively, you can create a new object in AD, sync it, disable dirsync, remove the immutableID of the deleted object in WAAD and soft-match it.

Those suggestions are not really something Microsoft will recommend, as they might lead you into trouble. Try to get this escalated first IMO, and if they are giving you hard time, go with the dirsync stop/soft-match process.
0
 

Accepted Solution

by:
claudiamcse earned 0 total points
ID: 39883680
Actually below is the command that you run to recover the mailbox after it was removed from recycle bin in Office 365:

Restoring User’s Mailbox command:
New-365Mailbox -Name "mailbox name" -RemovedMailbox "78114b1f-1b26-4c61-890b-a0da49aa3c2c" -MicrosoftOnlineServicesID username@domain.onmicrosoft.com -Password (ConvertTo-SecureString -String 'password' -AsPlainText -Force)

Run the following command “get-365RemovedMailbox” to get the values for GUID and MicrosoftOnlineSErvicesID
0
 

Author Closing Comment

by:claudiamcse
ID: 39897022
This was the solution
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question