• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 245
  • Last Modified:

Can't receive some emails after upgrading to exchange 2013

We recently upgraded to exchange 2013 and we have an issue with some emails. The issue has to do with people responding to a contactus form on our website. The website is sending the message using @domain.com in the reply address. This is the same @domain.com we use internally. I believe there is a filter someone blocking external emails that have the same domain.com as internal emails. The message the web server is getting is: 47615: failure: This_address_no_longer_accepts_mail.

Anyone know where this filter might be?
  • 2
1 Solution
Leon KammerCommented:

If it is what I think it is, then you are using QMail to send the message from the website.

Ensure "mail" is disabled inside plesk for the domain.
QMail is trying to send the mail for the domain locally and not via SMTP.


jsgrosskopfIS ManagerAuthor Commented:
Thanks, I contacted the domain host and they are using qmail. we added a .txt record and will wait a day to test and see if that resolves the problem. Thanks again
jsgrosskopfIS ManagerAuthor Commented:
That was correct issue
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now