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Can't receive some emails after upgrading to exchange 2013

Posted on 2014-02-10
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Last Modified: 2014-03-31
We recently upgraded to exchange 2013 and we have an issue with some emails. The issue has to do with people responding to a contactus form on our website. The website is sending the message using @domain.com in the reply address. This is the same @domain.com we use internally. I believe there is a filter someone blocking external emails that have the same domain.com as internal emails. The message the web server is getting is: 47615: failure: This_address_no_longer_accepts_mail.

Anyone know where this filter might be?
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Question by:jsgrosskopf
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Leon Kammer earned 500 total points
ID: 39847582
Hi,

If it is what I think it is, then you are using QMail to send the message from the website.

Ensure "mail" is disabled inside plesk for the domain.
QMail is trying to send the mail for the domain locally and not via SMTP.

Cheers

Leon
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Author Comment

by:jsgrosskopf
ID: 39848315
Thanks, I contacted the domain host and they are using qmail. we added a .txt record and will wait a day to test and see if that resolves the problem. Thanks again
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Author Closing Comment

by:jsgrosskopf
ID: 39966494
That was correct issue
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