?
Solved

Can't receive some emails after upgrading to exchange 2013

Posted on 2014-02-10
3
Medium Priority
?
229 Views
Last Modified: 2014-03-31
We recently upgraded to exchange 2013 and we have an issue with some emails. The issue has to do with people responding to a contactus form on our website. The website is sending the message using @domain.com in the reply address. This is the same @domain.com we use internally. I believe there is a filter someone blocking external emails that have the same domain.com as internal emails. The message the web server is getting is: 47615: failure: This_address_no_longer_accepts_mail.

Anyone know where this filter might be?
0
Comment
Question by:jsgrosskopf
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Accepted Solution

by:
Leon Kammer earned 2000 total points
ID: 39847582
Hi,

If it is what I think it is, then you are using QMail to send the message from the website.

Ensure "mail" is disabled inside plesk for the domain.
QMail is trying to send the mail for the domain locally and not via SMTP.

Cheers

Leon
0
 

Author Comment

by:jsgrosskopf
ID: 39848315
Thanks, I contacted the domain host and they are using qmail. we added a .txt record and will wait a day to test and see if that resolves the problem. Thanks again
0
 

Author Closing Comment

by:jsgrosskopf
ID: 39966494
That was correct issue
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question