Solved

Cannot do windows update

Posted on 2014-02-10
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5,514 Views
Last Modified: 2014-02-17
Since I Have had my computer I have been unable to do windows updates. I get the following error also pictured below:

Windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator.

Error Message
I only have one user on this computer and to my understanding, it is set up as an administrator. I am running Windows 7 Home Premium Service Pack 1 64 bit.
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Question by:DB-aha
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13 Comments
 
LVL 19

Expert Comment

by:regmigrant
ID: 39847863
who installed windows on your system? - they may have limited the access to windows update.
If you go to Control Panel, windows updates, will it allow you to run the updates manually?

To check if your account has administrator privileges got to Control Panel, Users and see if your are blocked from adding/changing user accounts

If you installed the machine from new youself you would have been asked to create an administrator account during the setup.
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LVL 1

Author Comment

by:DB-aha
ID: 39847878
The OS came preinstalled, This is an HP prebuilt machine. I only created the current user which is currently set up as an administrator.
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LVL 26

Expert Comment

by:pony10us
ID: 39847920
Please note that this solution should not be performed if your computer uses a Group Policy for Windows Update: (This would normally be the case if the computer were on a network/in a domain)

***  USE EXTREME CAUTION WHEN WORKING IN THE REGISTRY  ***

1. Open RegEdit and navigate to HKLM\Software\Policies\Microsoft\ Windows\WindowsUpdate

2. Remove any and all values within this key. Most likely, the culprit is a faulty Windows Update source server.

3. Finally, download and run Microsoft FixIt 50202. http://support.microsoft.com/kb/971058http://support.microsoft.com/kb/971058 Try the Default settings first, and if that does not work, try Aggressive.

4. Reboot the computer and check to see that Windows Update is working properly.
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LVL 1

Author Comment

by:DB-aha
ID: 39847940
There doesn't appear to be a windows update folder in the registry in the path provided:

Registry Path
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LVL 26

Expert Comment

by:pony10us
ID: 39848029
Have you checked services to be sure the Windows Update service is running?


You can try adding the following registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"DetectionFrequency"=dword:00000001
"DetectionFrequencyEnabled"=dword:00000001
"NoAutoRebootWithLoggedOnUsers"=dword:00000000

Again, use caution when messing with the registry.
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LVL 9

Expert Comment

by:Trenton Knew
ID: 39848100
dumb question... Have you tried disabling UAC?
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LVL 1

Author Comment

by:DB-aha
ID: 39848293
Pony10US, I do not know how to add these values to the registry.

TrentonKnew, I disabled UAC and get the same message.
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LVL 26

Assisted Solution

by:pony10us
pony10us earned 100 total points
ID: 39848325
Save the following code as <filename>.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"DetectionFrequency"=dword:00000001
"DetectionFrequencyEnabled"=dword:00000001
"NoAutoRebootWithLoggedOnUsers"=dword:00000000

Open in new window


run the <filename>.reg and it will put the entries into your registry.  You may need to boot aftwards (It might not tell you to but you should)
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LVL 1

Author Comment

by:DB-aha
ID: 39849093
I created the file, ran it, rebooted and tried to run windows update again. I get the same error as before.
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LVL 1

Accepted Solution

by:
DB-aha earned 0 total points
ID: 39849213
I did the following to display the admin account for my windows installation:

Let’s check if you are able to access windows update settings in-built windows administrator account.
Follow the steps mentioned below.
a.      Click on start button.
b.      In the start search box, type cmd , right click on on cmd from the list and select Run as administrator
c.       Type the command net user administrator /active:yes and press enter.
d.      Close the elevated command prompt
e.      Log off, and you will now see the built-in Administrator account icon added
Source: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/cant-change-windows-update-settings-even-though-i/08cfae80-0386-44d5-8a55-e81d25bd90cd

I was able to sign into the admin account and update windows. The question now is, how can I enable my regular user to be able to update windows without me having to sign in to the built in windows admin account?
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LVL 19

Assisted Solution

by:regmigrant
regmigrant earned 200 total points
ID: 39849495
use the administrator account to set windows update to automatic
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LVL 9

Assisted Solution

by:Trenton Knew
Trenton Knew earned 200 total points
ID: 39851556
the account may be corrupted.  You might try creating a new Admin user on that machine and see if you can update it with that account.  If you can, you can move your data to that new account using a modified version of this procedure

How to restore your personal files after you perform a custom installation of Windows Vista or of Windows 7

you can move all the information from the builtin admin account, and then disable the admin account again after you finish
C:\>net user administrator /active:no

Open in new window

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LVL 1

Author Closing Comment

by:DB-aha
ID: 39864315
The solutions selected in order from top to bottom resolved this problem.
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