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Sonicwall Gloabl VPN and Wireless home printer

Posted on 2014-02-10
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Last Modified: 2014-02-11
I am having a problem with one of my clients who work at home. They have a home network and work on their laptop via Wi-Fi. They also have a printer that is wireless. When they don't have the VPN connected they can print to their wireless printer but the minute they enable the Global VPN they cannnot. I have checked the settings on the SonciWall NSA 240 router and split-tunneling is enabled yet they still cannot print. This probably has something to do with them working wireless which they shouldn't when working with a VPN but you know how the user is. Anyway is there anyway to fix this? They are using Windows 7 and 8.
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Question by:tparus
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Accepted Solution

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John Hurst earned 2000 total points
ID: 39848453
1. Ask the user to try a wired connection, then VPN, and then does printing work?

2. When VPN is active, and the user is on Wireless, does Internet work on the laptop?

3. Does use of VPN change the subnet the wireless laptop is using?

I have my printer wired (not wireless) and I use IPsec VPN and printing works just fine.
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Author Comment

by:tparus
ID: 39848509
Yes, there are a bunch of variables. First, the VPN does change the subnet on the connection of the VPN giving it the remote network subnet. The computer can reach the internet and I can ping and access printer webpage on the local lan when the VPN is connected all while wireless.
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Expert Comment

by:John Hurst
ID: 39848657
The change in subnet is the issue here. Can you keep the computer on the same subnet.
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Author Comment

by:tparus
ID: 39850665
After searching the internet I found on HP that what I am trying to do will not work due to the computer being wireless. I think I will need to place a router in place that will create the VPN and have the router also handle the Wi-Fi end of the connection so that there is no change in the subnet.
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Expert Comment

by:John Hurst
ID: 39850855
@tparus - Thanks for the update and for the Good Answer. I was happy to help to the extent I could.
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