Solved

tmp files in My Docs area

Posted on 2014-02-10
7
343 Views
Last Modified: 2014-02-15
Hi we have a user with lots of tmp files in various folders within his My Docs. His Docs are redirected to a server share, and when you go to the server share there are NO tmp files, only when browsing from his profile on his laptop. If I try to delete them I get an error message saying the file no longer exists.

I have run CCleaner, disk cleanup and made sure he has successfully synced, but still the file remain. Also, lots of reboots on the laptop.
Any ideas?

The files don't seem to relate to any specific files, they all have non-descript names like "18DE65T.tmp"

Thanks
0
Comment
Question by:SWCG
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 5

Expert Comment

by:Jullez
ID: 39848726
Hello,

Excel and word create a temp file before it is saved to a shared drive ( and that's why a lot of users run into an issue using office 2013 when saving to a shared drive if the permissions are incorrect but that's a different issue ).

Here is why:  http://support.microsoft.com/kb/211632/FI

Does your user have "Show hidden files" selected? How about "Hide protected operating system files" not selected?

Reboots - any blue-screens?
0
 
LVL 1

Author Comment

by:SWCG
ID: 39848755
Hi
I had hidden both "show hidden files" and made sure that system files are hidden. No blue screens after reboots either.
I've also checked the permissions on the share and he is the owner with full control. It's like windows explorer needs to refresh its view to stop showing the files as they no longer exist.
0
 
LVL 5

Expert Comment

by:Jullez
ID: 39848766
Does your user have "modify" permission on the folder?
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 1

Author Comment

by:SWCG
ID: 39848767
Yes he has full control, so modify is also ticked.
0
 
LVL 5

Expert Comment

by:Jullez
ID: 39848777
There are plenty of reasons why the .tmp files are left behind and not being deleted after office is closed, you said the machine reboots with no reason? If Word crashes and is unable to recover, tmp files may be left behind.

Try to disable automatic restart on failure -

atomatic restart disabled
Also you can see when the Dump file is saved, it is possible to determine why the machine reboots if there are *.dmp files present in that folder.
0
 
LVL 1

Accepted Solution

by:
SWCG earned 0 total points
ID: 39849452
Hi
Thanks for your help. I've switched off sync completely from his laptop, rebooted and the files have gone. I'm going to turn sync back on now. I think the problem was that he hardly ever switched it off and sync was set to work at log on\off, so maybe that caused the issues never syncing and occasionally losing network access.
0
 
LVL 1

Author Closing Comment

by:SWCG
ID: 39861181
Switching off sync removed the files.
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question