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tmp files in My Docs area

Posted on 2014-02-10
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Last Modified: 2014-02-15
Hi we have a user with lots of tmp files in various folders within his My Docs. His Docs are redirected to a server share, and when you go to the server share there are NO tmp files, only when browsing from his profile on his laptop. If I try to delete them I get an error message saying the file no longer exists.

I have run CCleaner, disk cleanup and made sure he has successfully synced, but still the file remain. Also, lots of reboots on the laptop.
Any ideas?

The files don't seem to relate to any specific files, they all have non-descript names like "18DE65T.tmp"

Thanks
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Question by:SWCG
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Expert Comment

by:Jullez
ID: 39848726
Hello,

Excel and word create a temp file before it is saved to a shared drive ( and that's why a lot of users run into an issue using office 2013 when saving to a shared drive if the permissions are incorrect but that's a different issue ).

Here is why:  http://support.microsoft.com/kb/211632/FI

Does your user have "Show hidden files" selected? How about "Hide protected operating system files" not selected?

Reboots - any blue-screens?
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Author Comment

by:SWCG
ID: 39848755
Hi
I had hidden both "show hidden files" and made sure that system files are hidden. No blue screens after reboots either.
I've also checked the permissions on the share and he is the owner with full control. It's like windows explorer needs to refresh its view to stop showing the files as they no longer exist.
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Expert Comment

by:Jullez
ID: 39848766
Does your user have "modify" permission on the folder?
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Author Comment

by:SWCG
ID: 39848767
Yes he has full control, so modify is also ticked.
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Expert Comment

by:Jullez
ID: 39848777
There are plenty of reasons why the .tmp files are left behind and not being deleted after office is closed, you said the machine reboots with no reason? If Word crashes and is unable to recover, tmp files may be left behind.

Try to disable automatic restart on failure -

atomatic restart disabled
Also you can see when the Dump file is saved, it is possible to determine why the machine reboots if there are *.dmp files present in that folder.
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Accepted Solution

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SWCG earned 0 total points
ID: 39849452
Hi
Thanks for your help. I've switched off sync completely from his laptop, rebooted and the files have gone. I'm going to turn sync back on now. I think the problem was that he hardly ever switched it off and sync was set to work at log on\off, so maybe that caused the issues never syncing and occasionally losing network access.
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Author Closing Comment

by:SWCG
ID: 39861181
Switching off sync removed the files.
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