Can't set automatic reply in outlook 2010

Posted on 2014-02-10
Last Modified: 2014-03-04

exchange mailbox access through terminal server, but when users trying to set their automatic reply receiving error "your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later"

Please find the attached screen shot
Question by:kolathaya123
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LVL 10

Expert Comment

ID: 39849244

Author Comment

ID: 39849329
Thanks  for the reply

in second step ( we received the error
"autoconfiguration was unable to determine your settings"

Please help us to resolve the error
LVL 10

Expert Comment

ID: 39849332
Hi ,

In 2nd steps result windows you will get exchange .asmx URL.

OOF URL like

Try to find OOF url and check this url is opening in browser or not ?
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Author Comment

ID: 39849575
Hi Guru,

in second step it is not giving OOF URL, its giving the error "autoconfiguration was unable to determine your settings"
please help to resolve
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39849619
Your Autodiscover settings aren't working.
In EMS, run

get-clientaccessserver | select identity, autodiscoverserviceinternaluri

Ensure that the host name that is returned
a. Resolves to Exchange server's internal IP address.
b. Is on the SSL certificate
c. The SSL certificate is trusted.

If any of those are not valid, then Autodiscover fails, which means Outlook cannot find the availability service.


Author Comment

ID: 39852309

Autodiscover not working only through terminal server. Its working in normal operation

In terminal server browsing disabled by using some wrong proxy in the group policy, excluding this policy the autodiscover is working fine.

Please help us to resolve....
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 500 total points
ID: 39852653
It would have helped if you stated that it was only on the terminal server and the restrictions the terminal server is under. Anything else that you have failed to mention?

If you have a policy to stop browsing, or have a proxy in place, then you need to exclude the Exchange server and all of its URLs from that list. Outlook makes calls using web services and therefore is subject to the proxy configuration. If you are using a proxy then Exchange and its URLs should always be excluded for the correct operation of Exchange.


Author Comment

ID: 39855833
Thanks for the support

I excluded https://<server FQDN>/autodiscover/autodiscover.xml in group policy, and it worked for me

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