Solved

The screen goes dark and dosent respon after many hours - Asus (PC) Desktop Barebone Model: P3-P5G31)

Posted on 2014-02-11
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Last Modified: 2014-02-15
Hi

We have 300 PC in our network which runs XP. The PC configuration as follows.
Asus (PC) Desktop Barebone
Model: P3-P5G31

Intel(r) Celeron(r) CPU E1200 1.60 GHz
RAM 1 GB.

Due to budget constraint, I have  upgrade these PCs  only by adding another 2GB of Ram by investing £20 for each PC, so the total RAM is 3GB now.

I installed windows 7 32 bit and it successfully installed. On the device manager it was clean and it didn’t ask for any additional drivers. Only under other device I can see a alert with a yellow  mark for a unknown device.

Only problem is if i leave the PC for 4hrs, the screen goes completely dark. Even if i move the mouse /tap the keyboard, the display doesn’t come and I have to restart the PC to see the screen again.

For testing , I installed a low profile graphics ATI Radeon 1GB DDR3 graphics card (R5450) and i left it overnight and when i moved the Mouse  in the morning, the screen came up immediately.

So not sure if this PC on-board graphics is powerful enough to keep up the display for a long period.

Or that i need to do anything  in the display properties and settings for the display to come up even it is left for long hours, without restarting.

Any help much appreciated.
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Question by:lianne143
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13 Comments
 
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Assisted Solution

by:Leon Kammer
Leon Kammer earned 50 total points
ID: 39849578
Hi lianne,

For a start, have a look at the power management settings for the mouse and keyboard.

Start > Control Panel > Mouse
Select Hardware > Properties > Change Settings
Select Power Management and check "Allow this device to wake the computer"

Do the same for the keyboard

Cheers

Leon
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Assisted Solution

by:nobus
nobus earned 400 total points
ID: 39849843
i suggest to install ALL the drivers for the PC, starting with Chipset :
http://www.asus.com/Barebone_PCs/P3P5G31/#support
then video driver
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Author Comment

by:lianne143
ID: 39850398
Thanks Guys

Much appreciated for your responses , I will do as instructed and will post you the  results.
by tomorrow

Cheers!
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LVL 8

Expert Comment

by:Scott Thompson
ID: 39850589
I agree with nobus, this is probably a chipset issue, as the chipset will affect how the motherboard communicates with everything else.
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Author Comment

by:lianne143
ID: 39853816
Hi Guys

Only these drivers were available on their website and
I installed the all the chipset, audio , LAN and bios and I cant see any display driver listed.

Also Start > Control Panel > Mouse
Select Hardware > Properties > Change Settings
Select Power Management and check "Allow this device to wake the computer"
This was enabled by default.

I left the PC 8 hours and after I moved the key board and mice and the screen never came up.

Please help me guys , it will be a great achievement if I sort this, because of the budget constrain I will not be able to but new PC .

Thanks in advance
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Accepted Solution

by:
nobus earned 400 total points
ID: 39853948
then the driver is included int he chipset
test it on another pc, you may just have one with bad video
>>  if this PC on-board graphics is powerful enough to keep up the display for a long period.   << i always have onboard video card - and you can leacve it running for the day..no problem

does the screenn come back when you reboot?
look also in event viewer for errors
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LVL 8

Assisted Solution

by:Scott Thompson
Scott Thompson earned 50 total points
ID: 39853969
Since you have Windows 7 on it, and it originally came with XP, perhaps there is a conflict of interest with the drivers.  I see that ASUS does offer Windows 7 32 bit drivers, but since it is Intel, I would try the Driver Update Utility from Intel's website.

http://www.intel.com/p/en_US/support/detect
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Author Comment

by:lianne143
ID: 39854418
Many thanks for your replies and suggestions.

The screen comes back after I give a hard reboot to the PC.
I will look in the event viewer tomorrow and post if I find any errors.

I will also update the drivers fro the Driver Update Utility from Intel's website

Cheers
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LVL 92

Expert Comment

by:nobus
ID: 39855476
is it a laser mouse?  you can see if it is active if the light shines (red?)
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Author Comment

by:lianne143
ID: 39857083
Yes it is a laser mouse, when the screen goes blank,I have noticed the light still shines red.

I have installed the os to different PC of same model, I have left it overnight
And will see what happens to the display tomorrow morning.
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LVL 92

Expert Comment

by:nobus
ID: 39858339
if some work, and some not -compare the bios settings :-)
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Author Comment

by:lianne143
ID: 39860781
Hi

Thanks you so much Guys for all your suggestions ,and the time taken to write ,really appreciated.

As per nobus I tried with another PC and it worked perfectly. I left this PC for 15 hrs and when I came in the morning and moved the mice the PC screen came immediately.


Cheers!
Liane
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Assisted Solution

by:nobus
nobus earned 400 total points
ID: 39861013
did you solve it Liane?  if yes, post the solution
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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