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Can only send email from one domain Exchange 2010

Posted on 2014-02-11
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Last Modified: 2014-02-13
Hi Experts,
I've got a Exchange server running a few email domains.  I don't get any problems recieving email on any of those domains. However, I can only send email from one of them.

If I try using the From option in Outlook to send from another domain (same user name), I get the error below:
--------------
Delivery has failed to these recipients or groups:

myTestAccount@yahoo.co.uk
You can't send a message on behalf of this user unless you have permission to do so. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server:

myTestAccount@yahoo.co.uk
#MSEXCH:MSExchangeIS:/DC=local/DC=ourDomain:LocalServerName[578:0x000004DC:0x0000001D] #SMTP#

I have setup MX records, Certificate, accepted Domains and changed the default email policy to handle the email domains.

I think this is an Exchange error but I'm not trying to send on behalf of the email address in the error message, I'm trying to send an email to this address! Whats the fix?

Thanks in advance.
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Question by:jmsjms
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Accepted Solution

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Jaroslav Mraz earned 500 total points
ID: 39849947
Hi,

try this.

http://community.spiceworks.com/topic/150924-578-0x000004dc-0x0000001d-send-as-permission-with-outlook-2010-exchange-2007

but for shire you have configured SMTP connectors correctly in exchange server? to be able to send out mails?
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Author Comment

by:jmsjms
ID: 39850031
I've got a Send Connector setup on Organisation Configuration->Hub Transport->Send connectors.

Address space is TYpe: SMTP address * cost 1
Network is "Use domain name system"
Source server is the local Server name

I believe this means it will basically send anything.

IS this wrong?
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LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 39850048
No it is ok.

You have FDQN name accessed from internet? specified in SMTP ?

Other domains are Authoritative Domain ?


IN Server configuration - Hub transport - SERVER NAME - External DNS Lookups is sometimes better to manually specify DNS server

Selection: Use these DNS servers

1.st shoud bee 127.0.0.1
2 and 3 your ISP DNS (usually see in router)
4. If you want 8.8.8.8 - google DNS
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Author Comment

by:jmsjms
ID: 39850057
The solution in the spiceworks link worked.  Many thanks!

I now need to figure out why the address books aren't correct as going around all the computers will be difficult.  Another question on it's way shortly. :-)

Many thanks
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Author Closing Comment

by:jmsjms
ID: 39850059
Address book seemed to be the issue - see spiceworks link.  Thanks!
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Author Comment

by:jmsjms
ID: 39855787
Tried again today and I get the same problem, so only a temporary solution....
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LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 39855797
did you try repair account in outlook settings or delete it and add it again? Or OWA is working fine?
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Author Comment

by:jmsjms
ID: 39855807
I deleted the OAB folder and downloaded it again.  Just tried it again and still have the same issue.

OWA is working. I dont have a facility to change the FROM line though.
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