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Blue Screen twice

An end user's system has had two blue screen crashes today. They were not able to get the error codes but we are able to upload the memory dumps. The system has not had any new updates or drivers installed. Any assistance would be greatly appreciated.
021114-4602-01--2-.dmp
021114-4648-01--2-.dmp

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comfortjeanius

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Trenton Knew

I would start by testing the memory modules. download memtest x86 (http://www.memtest86.com/) and see if the modules are acting up.

error codes:
MEMORY_MANAGEMENT 0x0000001a ntoskrnl.exe ntoskrnl.exe+75bc0
SYSTEM_SERVICE_EXCEPTION 0x0000003b fltmgr.sys fltmgr.sys+5039
dumps.pdf

regsamp

ASKER

We just recently replaced the memory and have tested it sense and it always comes back okay.

Trenton Knew

Could be that the video card is going bad. can you try a different one?

Trenton Knew

I would also run a chkdsk /r on the drive just to make sure the driver isn't corrupted

regsamp

ASKER

I updated the driver and I am going to try and get a hold of a different video card. In the meantime I will see if the new video driver solved it.

Trenton Knew

Finally, other possibility is, your boot record may have been infected by a rootkit. The easiest solution for this is to rebuild the boot record, but also possibly run an offline virus scan on the drive that can also scan the Boot record. Avira had a rescue CD that was pretty good, but there are some others I'm sure

regsamp

ASKER

I will monitor the system after the video driver update and see. Do you know if the memory dmps indicate anything that you could see?

SOLUTION