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Printing Office Files

Posted on 2014-02-11
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Last Modified: 2014-03-03
I have a user that got a new machine and I transferred Office 2010 Word and Excel files from the old machine to this new machine. This new machine also has Office 2010 installed.

If I open Word or Excel and create a new document then click File> Print it prints without issue.  If I open a file that was transferred then click File> Print it is added to the queue and processes as though it printed but nothing is actually printed on the printer and no errors can be found in the Event Viewer. BUT....if I open a file that was transferred then click File> Print, change the printer to something else (like Microsoft fax) and then change it right back to the default printer and press the Print button the document is printed.  I can take the same transferred file to another computer and it prints just fine without adjustments.

I have repaired office and installed the latest drivers and updates from HP for this printer but the only thing that works for these transferred files is manually changing the printer back and fourth.

Suggestions?
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Question by:preshomes
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Expert Comment

by:discgman
ID: 39851311
How do you have the printer setup? Is it a direct connection (by ip address) or do you use a print server/queue that the computer connects too? If its a queue I would try direct connect and change the name of the printer to something you can recognize.
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by:preshomes
ID: 39851320
Sorry...forgot that part.  This is a printer connected via USB to a single machine and not shared.
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Expert Comment

by:discgman
ID: 39851340
Most likely the windows 7 drivers for this particular printer is acting funny. Probably had no issues on windows xp, but it could have issues with windows 7. Check this site to make sure its compatible.

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

Also check for printers already in windows 7 that's similar to the model you have.
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by:preshomes
ID: 39851348
I agree seems like its a driver issue but I downloaded the driver and software from HP for Windows 7 for this particular printer.
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Expert Comment

by:discgman
ID: 39851373
Your correct, HP should have the proper drivers for their printers. Whats the model of the printer?

Reason I feel that the drivers are the culprit is that I rarely see an issue with a printer that is caused by office updates or problems. It either works or it doesnt. But seen plenty of issue with windows 7, especially usb device drivers and such.

Also make sure its able to use the latest usb drive technology, usb2 and use a usb2 cable and port on pc.
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Expert Comment

by:web_tracker
ID: 39852246
When you unistalled the hp drivers did you go in print management to ensure all the hp drivers were uinstalled? then reboot the computer.  HP can be a pain sometimes to get their drivers working properly. Which drivers did you install PS or PCL?
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preshomes earned 0 total points
ID: 39889714
Nothing seems to be working so we replaced the printer with different model and all is well.
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Author Closing Comment

by:preshomes
ID: 39900007
Nothing we tried seems to work concerning removing drivers and re-installing etc....
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