Printing Office Files
Posted on 2014-02-11
I have a user that got a new machine and I transferred Office 2010 Word and Excel files from the old machine to this new machine. This new machine also has Office 2010 installed.
If I open Word or Excel and create a new document then click File> Print it prints without issue. If I open a file that was transferred then click File> Print it is added to the queue and processes as though it printed but nothing is actually printed on the printer and no errors can be found in the Event Viewer. BUT....if I open a file that was transferred then click File> Print, change the printer to something else (like Microsoft fax) and then change it right back to the default printer and press the Print button the document is printed. I can take the same transferred file to another computer and it prints just fine without adjustments.
I have repaired office and installed the latest drivers and updates from HP for this printer but the only thing that works for these transferred files is manually changing the printer back and fourth.