[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Printing Office Files

Posted on 2014-02-11
8
Medium Priority
?
285 Views
Last Modified: 2014-03-03
I have a user that got a new machine and I transferred Office 2010 Word and Excel files from the old machine to this new machine. This new machine also has Office 2010 installed.

If I open Word or Excel and create a new document then click File> Print it prints without issue.  If I open a file that was transferred then click File> Print it is added to the queue and processes as though it printed but nothing is actually printed on the printer and no errors can be found in the Event Viewer. BUT....if I open a file that was transferred then click File> Print, change the printer to something else (like Microsoft fax) and then change it right back to the default printer and press the Print button the document is printed.  I can take the same transferred file to another computer and it prints just fine without adjustments.

I have repaired office and installed the latest drivers and updates from HP for this printer but the only thing that works for these transferred files is manually changing the printer back and fourth.

Suggestions?
0
Comment
Question by:preshomes
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 9

Expert Comment

by:discgman
ID: 39851311
How do you have the printer setup? Is it a direct connection (by ip address) or do you use a print server/queue that the computer connects too? If its a queue I would try direct connect and change the name of the printer to something you can recognize.
0
 
LVL 1

Author Comment

by:preshomes
ID: 39851320
Sorry...forgot that part.  This is a printer connected via USB to a single machine and not shared.
0
 
LVL 9

Expert Comment

by:discgman
ID: 39851340
Most likely the windows 7 drivers for this particular printer is acting funny. Probably had no issues on windows xp, but it could have issues with windows 7. Check this site to make sure its compatible.

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

Also check for printers already in windows 7 that's similar to the model you have.
0
 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

 
LVL 1

Author Comment

by:preshomes
ID: 39851348
I agree seems like its a driver issue but I downloaded the driver and software from HP for Windows 7 for this particular printer.
0
 
LVL 9

Expert Comment

by:discgman
ID: 39851373
Your correct, HP should have the proper drivers for their printers. Whats the model of the printer?

Reason I feel that the drivers are the culprit is that I rarely see an issue with a printer that is caused by office updates or problems. It either works or it doesnt. But seen plenty of issue with windows 7, especially usb device drivers and such.

Also make sure its able to use the latest usb drive technology, usb2 and use a usb2 cable and port on pc.
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39852246
When you unistalled the hp drivers did you go in print management to ensure all the hp drivers were uinstalled? then reboot the computer.  HP can be a pain sometimes to get their drivers working properly. Which drivers did you install PS or PCL?
0
 
LVL 1

Accepted Solution

by:
preshomes earned 0 total points
ID: 39889714
Nothing seems to be working so we replaced the printer with different model and all is well.
0
 
LVL 1

Author Closing Comment

by:preshomes
ID: 39900007
Nothing we tried seems to work concerning removing drivers and re-installing etc....
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how you can use Custom Document Properties to store settings and other information in your workbook so that they will be available the next time you open the workbook.
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question