Solved

Printing Office Files

Posted on 2014-02-11
8
266 Views
Last Modified: 2014-03-03
I have a user that got a new machine and I transferred Office 2010 Word and Excel files from the old machine to this new machine. This new machine also has Office 2010 installed.

If I open Word or Excel and create a new document then click File> Print it prints without issue.  If I open a file that was transferred then click File> Print it is added to the queue and processes as though it printed but nothing is actually printed on the printer and no errors can be found in the Event Viewer. BUT....if I open a file that was transferred then click File> Print, change the printer to something else (like Microsoft fax) and then change it right back to the default printer and press the Print button the document is printed.  I can take the same transferred file to another computer and it prints just fine without adjustments.

I have repaired office and installed the latest drivers and updates from HP for this printer but the only thing that works for these transferred files is manually changing the printer back and fourth.

Suggestions?
0
Comment
Question by:preshomes
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 9

Expert Comment

by:discgman
ID: 39851311
How do you have the printer setup? Is it a direct connection (by ip address) or do you use a print server/queue that the computer connects too? If its a queue I would try direct connect and change the name of the printer to something you can recognize.
0
 
LVL 1

Author Comment

by:preshomes
ID: 39851320
Sorry...forgot that part.  This is a printer connected via USB to a single machine and not shared.
0
 
LVL 9

Expert Comment

by:discgman
ID: 39851340
Most likely the windows 7 drivers for this particular printer is acting funny. Probably had no issues on windows xp, but it could have issues with windows 7. Check this site to make sure its compatible.

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

Also check for printers already in windows 7 that's similar to the model you have.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 1

Author Comment

by:preshomes
ID: 39851348
I agree seems like its a driver issue but I downloaded the driver and software from HP for Windows 7 for this particular printer.
0
 
LVL 9

Expert Comment

by:discgman
ID: 39851373
Your correct, HP should have the proper drivers for their printers. Whats the model of the printer?

Reason I feel that the drivers are the culprit is that I rarely see an issue with a printer that is caused by office updates or problems. It either works or it doesnt. But seen plenty of issue with windows 7, especially usb device drivers and such.

Also make sure its able to use the latest usb drive technology, usb2 and use a usb2 cable and port on pc.
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39852246
When you unistalled the hp drivers did you go in print management to ensure all the hp drivers were uinstalled? then reboot the computer.  HP can be a pain sometimes to get their drivers working properly. Which drivers did you install PS or PCL?
0
 
LVL 1

Accepted Solution

by:
preshomes earned 0 total points
ID: 39889714
Nothing seems to be working so we replaced the printer with different model and all is well.
0
 
LVL 1

Author Closing Comment

by:preshomes
ID: 39900007
Nothing we tried seems to work concerning removing drivers and re-installing etc....
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question