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iPhone 5s

Posted on 2014-02-11
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Last Modified: 2014-03-31
Hi,

I have an iPhone 5s brand new out of the box and I am unable to sync my Exchange 2003 inbox.  Contacts, sent items, calendar and sub folders under my inbox sync successfully but for some reason when I try to sync by inbox, I see "Cannot get mail, the connection to the server failed".

Has anyone come across this error before?  Everyone else using the iphone 5s are working fine.

Cheers
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Question by:minniejp
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Expert Comment

by:Alan Hardisty
ID: 39851468
Sounds like you mailbox has problems.  Can you add your account to someone else's iPhone 5S and see if the problem follows you to the other device.

If it does, then are you running Exchange 2003 Standard or Enterprise?

If Enterprise, please move your mailbox to another database, which may resolve the problem for you.

Alan
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Author Comment

by:minniejp
ID: 39851505
The iphone is fine, it is a problem with the mailbox, I have Exchange 2003 Standard
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Expert Comment

by:Alan Hardisty
ID: 39851608
Okay - so you can't move the mailbox to another database.  So you are left with taking the store offline and repairing, defragmenting and integrity checking it, or

Export all your items from your mailbox (Inbox and Subfolders) to a .PST files, then delete the mail and then check to see if the sync is happy.

If it is happy start adding back items from the .PST file a few at a time until something breaks and then figure out what broke it and delete the corrupt message(s).
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Author Comment

by:minniejp
ID: 39851621
I would prefer not to delete the mailbox, this person is our director and this would cause issues.  I have removed all items from her inbox to a sub folder but still no joy.
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Expert Comment

by:Alan Hardisty
ID: 39851660
Not suggesting you delete the mailbox, but it is an option, just a last resort option.

How big is the mailstore (add the size of the .edb file to the size of the .stm file)?

Alan
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Author Comment

by:minniejp
ID: 39851680
66GB.  its working fine for everyone else....
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 39851729
Okay - your call, but taking the store offline for one user means it is down for all.

It's that or export the entire mailbox, delete the contents (not the mailbox), then import it back in again, or export, delete the mailbox, create a new one and import it all back again.

66Gb of store will take about a day to repair, defragment and integrity check (about 4-6Gb / hour depending on hardware).

Alan
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Author Comment

by:minniejp
ID: 39967660
deleted and recreated the account, now working.
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