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Office 2013 won't install on my desktop from Office 365 (SkyDrive Pro)

Posted on 2014-02-11
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Last Modified: 2014-02-13
Hi,

I am a subscriber to skydive pro (sharepoint) that has Office 2013 web-based. I want to install it on my desktop. Following Microsoft's instructions, I downloaded the small stub named

Setup.X86.en-us_O365ProPlusRetail_5decfae6-fdbc-4c05-8b1e-7e73b2c013fa_TX_PR_.exe

When I launch that .exe file I get a message that says

"We're sorry, we had a problem installing your Office program(s)."

It asks to make sure there is an active Internet connection and enough local disk space and try again. I did. But problem not solved. Same error message.

Can anyone help me here? I hope I've been clear enough so that my question elicits a response.

-- Tim Dempsey
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Question by:Clocktower2
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2 Comments
 
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 39851977
Usually happens when something half-way installs.  Run the FixIT found here to clean it up:
http://support.microsoft.com/kb/2809219

Then try installing again.  

Recommended:  Do not download the install file.  Use IE (not Firefox or Chrome) and RUN the software install.

Jeff
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Author Closing Comment

by:Clocktower2
ID: 39858203
Thanks, Jeff. That did the trick.
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