Solved

Office 2013 won't install on my desktop from Office 365 (SkyDrive Pro)

Posted on 2014-02-11
2
2,916 Views
Last Modified: 2014-02-13
Hi,

I am a subscriber to skydive pro (sharepoint) that has Office 2013 web-based. I want to install it on my desktop. Following Microsoft's instructions, I downloaded the small stub named

Setup.X86.en-us_O365ProPlusRetail_5decfae6-fdbc-4c05-8b1e-7e73b2c013fa_TX_PR_.exe

When I launch that .exe file I get a message that says

"We're sorry, we had a problem installing your Office program(s)."

It asks to make sure there is an active Internet connection and enough local disk space and try again. I did. But problem not solved. Same error message.

Can anyone help me here? I hope I've been clear enough so that my question elicits a response.

-- Tim Dempsey
0
Comment
Question by:Clocktower2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 39851977
Usually happens when something half-way installs.  Run the FixIT found here to clean it up:
http://support.microsoft.com/kb/2809219

Then try installing again.  

Recommended:  Do not download the install file.  Use IE (not Firefox or Chrome) and RUN the software install.

Jeff
0
 

Author Closing Comment

by:Clocktower2
ID: 39858203
Thanks, Jeff. That did the trick.
0

Featured Post

Windows running painfully slow? Try these tips..

Stay away from Speed Up Computer Programs that do more harm than good.
Try these tips instead.
Step by step instructions in trouble shooting Windows Performance issues.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
Enabling the Skype for Business Meeting Scheduler in Hybrid OWA
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question