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Client Remote Desktop Not Showing Security Groups or Built-in Admin as Authorized

Posted on 2014-02-11
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Last Modified: 2014-02-13
Experts,

Seems to never end...

So, I have a couple Windows 7 Pro clients on my network who can't see Domain Admins or Administrators group in Select Users. I have Users and Groups selected when doing this. No issues with my other clients, though. Any suggestions?

Thanks!
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Question by:Michael L
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LVL 57

Assisted Solution

by:McKnife
McKnife earned 1500 total points
ID: 39851973
Please clarify what you would like to see after clicking "select users". Normally, admins are not seen there as they are entitled to rdp login via another policy.
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Author Comment

by:Michael L
ID: 39852000
I would like to see Domain Admins, like I do with every other client.
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LVL 57

Assisted Solution

by:McKnife
McKnife earned 1500 total points
ID: 39852008
How do you deploy the privilege listed there? Domain admins are not explicitely listed by default as they are part of the local admins group.
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Author Comment

by:Michael L
ID: 39853456
Sorry, I'm not following. I can RDP into all but two of my clients. When I go to the client to check Remote Desktop settings, no one is listed as authorized to remote into the PC except, by default, the Administrator. When I try to add Domain Admins, it doesn't find that group. The only admin it sees is one other user that has admin privileges. Let's call him adm_barry@help.me.
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LVL 57

Accepted Solution

by:
McKnife earned 1500 total points
ID: 39853576
I see, now I finally get it.
So you browse for users but have no choice but adm_barry? is adm_barry@help.me a domain account (I think so)? In the add user dialog you need to select the domain name as location where to look for user names. Is that selected?
What happens if you manually enter adminname@yourdomain.com (or ...@help.me if that is your domain)?
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Author Comment

by:Michael L
ID: 39853623
Yes, and adm_barry@help.me is a domain account. I have made sure that my domain was selected when searching for users. I have not tried manually entering any names.
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LVL 57

Assisted Solution

by:McKnife
McKnife earned 1500 total points
ID: 39853724
Then try it. Should of course work via browsing, but worth a try.
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Author Comment

by:Michael L
ID: 39853755
I mean, I tried manually entering Domain Admins, which is something I need, but it pops up the advanced search window because it doesn't recognize Domain Admins.
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LVL 57

Assisted Solution

by:McKnife
McKnife earned 1500 total points
ID: 39853791
And some username@help.me?
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Author Comment

by:Michael L
ID: 39853797
Yes, actually.
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LVL 57

Assisted Solution

by:McKnife
McKnife earned 1500 total points
ID: 39853988
To be sure I get you right: username@help.me does not work?
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Author Comment

by:Michael L
ID: 39856357
Ok, I'm not sure what happened, but my two workstations can see Domain Admins, etc., now. Might have been temporarily off network after they logged in or something funky. Thanks for all your help, though!
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Author Closing Comment

by:Michael L
ID: 39856362
Thanks, McKnife!
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LVL 57

Expert Comment

by:McKnife
ID: 39857037
You're welcome.
If that browsing does not work, LDAP access is not possible, often due to DNS problems or I general network connectivity problems.
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