Solved

Mac Mail and Office 365. Mac Version 10.9.1

Posted on 2014-02-11
2
103 Views
Last Modified: 2016-06-02
Have a problem with Mac Mail and Office 365. Mac Version 10.9.1

Mac Mail account was previously hosted on a private Exchange solution.

Exchange solution was moved to Exchange on Office 365.

The mail account was updated with the new exchange information and the user was able to log on to the new account location, however we started having problems downloading new mail.

Existing folders are not syncing up to the new server, however I was able to get a new folder to sync down.

Connection Status to Exchange is green sometimes or it just spins logging in to the account.

We gave up and deleted the account to start over, however when we recreate the account it looks as it was never deleted. Folder structure and emails are still present.
Is the account really being removed?

Outlook on the same device works fine.

Please help.
0
Comment
Question by:usspare
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 39852575
In Apple Mail .. all the mail account data is stored in the following folder
/Users/USERNAME/Library/Mail/V2 (where USERNAME is the logged-in user)

After you delete the Office365 account in Mac Mail and quit Mac Mail ... check the mailbox folder above and if there is still a folder for the 365 account .. delete or move it to the desktop before you restart Mac Mail.
0

Featured Post

Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create a default user profile for Mac OS X 10.7/10.8 Create a user account on OS X that will be a template for every other user of that computer. I usually call it “profile” and make it an administrator account for the time being. 1. Install a…
In this article we have discussed about the OS X EI Capitan and how to fix Wi-Fi issue in OS X El Capitan. We have explained how to delete system level preferences and create a new Wi-Fi location to resolve Wi-Fi issue.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question