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Mac Mail and Office 365. Mac Version 10.9.1

Posted on 2014-02-11
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Last Modified: 2016-06-02
Have a problem with Mac Mail and Office 365. Mac Version 10.9.1

Mac Mail account was previously hosted on a private Exchange solution.

Exchange solution was moved to Exchange on Office 365.

The mail account was updated with the new exchange information and the user was able to log on to the new account location, however we started having problems downloading new mail.

Existing folders are not syncing up to the new server, however I was able to get a new folder to sync down.

Connection Status to Exchange is green sometimes or it just spins logging in to the account.

We gave up and deleted the account to start over, however when we recreate the account it looks as it was never deleted. Folder structure and emails are still present.
Is the account really being removed?

Outlook on the same device works fine.

Please help.
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Question by:usspare
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Eoin OSullivan earned 2000 total points
ID: 39852575
In Apple Mail .. all the mail account data is stored in the following folder
/Users/USERNAME/Library/Mail/V2 (where USERNAME is the logged-in user)

After you delete the Office365 account in Mac Mail and quit Mac Mail ... check the mailbox folder above and if there is still a folder for the 365 account .. delete or move it to the desktop before you restart Mac Mail.
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