Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

SharePoint document library problem

Posted on 2014-02-12
6
Medium Priority
?
737 Views
Last Modified: 2014-02-21
One of our customers has a SharePoint 2007 document library for storing Crystal Reports. As well as being available directly, a link is also published via Citrix (Presentation Server 4.5). This has worked without problems for a few years.

Recently, the SharePoint sites were migrated to a new server running SharePoint 2010 and the Citrix link was updated to account for this. Now many users are seeing "Loading" where each document should be. This happens with other document libraries also.

If the user changes the URL so that it points back to the old server, the documents load normally. Anyone connecting directly via their desktop browser does not experience any problems either. There are also no problems for someone if they RDP onto the Citrix server and run the browser from there. The issue only occurs for users accessing SharePoint via Citrix, and even then, not in every case.

The SharePoint server doesn't seem to be at fault because when not going through Citrix, the page loads correctly. IE settings don't appear to be the problem because the identical page on the old server loads without any problems. That leaves Citrix looking like the most likely culprit, but again, Citrix serves up the old page without any issues, only having a problem with the version on SharePoint 2010, and even then there are some users having no problems at all.

Guidance appreciated...
0
Comment
Question by:lynq
  • 5
6 Comments
 
LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39855108
try to add sharepoint site in trusted site and check
0
 

Author Comment

by:lynq
ID: 39855716
Sorry, I should have mentioned that I'd tried that but it didn't work. Thanks anyway.
0
 

Author Comment

by:lynq
ID: 39855722
Something else I forgot to add: the bottom left-hand corner of the browser says "Error on page". When click on, the errors are "Object doesn't support this property or method" and "'Type' is undefined."
0
Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

 

Accepted Solution

by:
lynq earned 0 total points
ID: 39864160
Solved by upgrading IE.
0
 

Author Comment

by:lynq
ID: 39864163
OK
0
 

Author Closing Comment

by:lynq
ID: 39876317
Resolved the issue immediately.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In case you ever have to remove a faulty web part from a page , add the following to the end of the page url ?contents=1
Microsoft's Excel has many features that most people will never need nor take advantage of.  Conditional formatting is one feature that you may find a necessity once you start using it.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question