Solved

light blue oval in top right title bar of browser windows - disappears when put cursor over it

Posted on 2014-02-12
5
550 Views
Last Modified: 2014-02-12
a user has a light blue oval with a knights head on all the browser windows in windows (IE, firefox, chrome).  when you put your cursor over the oval it goes away.

they are using aol and I saw something about sentrybay, but that seems supplied by aol.

Any idea where these light blue ovals are coming from?  Are they good or bad?

thanks!
0
Comment
  • 2
  • 2
5 Comments
 
LVL 11

Accepted Solution

by:
Gregory Miller earned 500 total points
ID: 39853841
If you do not know why it is there, it is assumed bad...

Have you done anything to make it go away? Malware/Virus scan? I would start there...

You could run MSCONFIG and examine all of your startup programs and then temporarily disable those that you do not know what they are to eliminate. This is only a temp solution and you should always remove the items properly as opposed to leaving them in a disabled state.

I would also suggest running HiJackThis found here: http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html to see what is loading in the browsers as helpers if any. You can also use this to remove unwanted items too.
0
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39853876
yeah, I've done those things. It's not in the add in lists.  It's in the top of IE windows, not windows explorer windows.  It's in fhirefox and chrome, but not non-browser apps.

Was hoping someone could recognize it. Doesn't come up in google searches.
0
 
LVL 11

Expert Comment

by:Gregory Miller
ID: 39853887
is it in the document space or is it in the toolbar space? can you do a basic screen capture and attach?
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 39854194
Don't recognise the description - can you post a screenshot with the icon?

- oops like Technodweeb has asked for above - sorry really should refresh my browser more often!!
0
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39855231
sorry, I ran some cleanup tools and it's gone.  It was in the blue of the title bar, just to the left of the minimize, resize, close buttons.

They had gotten this, I cleaned the machine and they got it again / it reinstalled / they reinstalled it....

Hopefully it's gone for good.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question