light blue oval in top right title bar of browser windows - disappears when put cursor over it

a user has a light blue oval with a knights head on all the browser windows in windows (IE, firefox, chrome).  when you put your cursor over the oval it goes away.

they are using aol and I saw something about sentrybay, but that seems supplied by aol.

Any idea where these light blue ovals are coming from?  Are they good or bad?

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Gregory MillerConnect With a Mentor General ManagerCommented:
If you do not know why it is there, it is assumed bad...

Have you done anything to make it go away? Malware/Virus scan? I would start there...

You could run MSCONFIG and examine all of your startup programs and then temporarily disable those that you do not know what they are to eliminate. This is only a temp solution and you should always remove the items properly as opposed to leaving them in a disabled state.

I would also suggest running HiJackThis found here: to see what is loading in the browsers as helpers if any. You can also use this to remove unwanted items too.
BeGentleWithMe-INeedHelpAuthor Commented:
yeah, I've done those things. It's not in the add in lists.  It's in the top of IE windows, not windows explorer windows.  It's in fhirefox and chrome, but not non-browser apps.

Was hoping someone could recognize it. Doesn't come up in google searches.
Gregory MillerGeneral ManagerCommented:
is it in the document space or is it in the toolbar space? can you do a basic screen capture and attach?
☠ MASQ ☠Commented:
Don't recognise the description - can you post a screenshot with the icon?

- oops like Technodweeb has asked for above - sorry really should refresh my browser more often!!
BeGentleWithMe-INeedHelpAuthor Commented:
sorry, I ran some cleanup tools and it's gone.  It was in the blue of the title bar, just to the left of the minimize, resize, close buttons.

They had gotten this, I cleaned the machine and they got it again / it reinstalled / they reinstalled it....

Hopefully it's gone for good.
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