Solved

Internet Explorer cannot display the webpage

Posted on 2014-02-12
6
1,118 Views
Last Modified: 2014-03-18
I have a computer that was working with Citrix just fine using Internet Explorer.  Now every time I try to go to the log in page I get "Internet Explorer cannot display the webpage".

The page loads fine in Firefox and nobody else is having this issue.  The computer does not have a virus.  Any ideas what is wrong with IE?  Here is what I tried:

I reset IE back to factory - didn't work
I uninstalled IE to a lower version - didn't work
Installed Firefox everything works fine

This is a Windows XP SP3 Computer running IE 8
0
Comment
Question by:commeng
  • 4
6 Comments
 
LVL 8

Expert Comment

by:Amit Khilnaney
ID: 39854312
Have you checked if Internet Explorer is not offline.
Try deleting temp files and check if it is set to automatically detect setting in connection tab of IE.
0
 

Author Comment

by:commeng
ID: 39854317
I deleted all temp files when I reset IE to factory.  I can get to any other web page, but Citrix so it is not offline.
0
 
LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39855012
did you checked for any proxy settings? if so remove the same and give a try. Check event errors too
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:commeng
ID: 39864578
Yes, I checked all that and don't see anything.  It appears that SP3 is corrupt, so I am trying to fix that to see if it fixes the problem.
0
 

Accepted Solution

by:
commeng earned 0 total points
ID: 39926413
The problem was a virus has corrupted his SP3 for Windows XP and Citrix would not let him log in.  Reinstalling Service Pack after fixing registry permission problems fixed the issue.
0
 

Author Closing Comment

by:commeng
ID: 39936341
I found the solution
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop 7.6 Citrix Policies Disable Peripherals
CITRIX XENAPP 6.5 FARM CUSTOM POLICY - CHANGE MANAGEMENT WINDOW REBOOT SCHEDULE
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question