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Internet Explorer cannot display the webpage

Posted on 2014-02-12
Medium Priority
Last Modified: 2014-03-18
I have a computer that was working with Citrix just fine using Internet Explorer.  Now every time I try to go to the log in page I get "Internet Explorer cannot display the webpage".

The page loads fine in Firefox and nobody else is having this issue.  The computer does not have a virus.  Any ideas what is wrong with IE?  Here is what I tried:

I reset IE back to factory - didn't work
I uninstalled IE to a lower version - didn't work
Installed Firefox everything works fine

This is a Windows XP SP3 Computer running IE 8
Question by:commeng
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Expert Comment

by:Amit Khilnaney
ID: 39854312
Have you checked if Internet Explorer is not offline.
Try deleting temp files and check if it is set to automatically detect setting in connection tab of IE.

Author Comment

ID: 39854317
I deleted all temp files when I reset IE to factory.  I can get to any other web page, but Citrix so it is not offline.
LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39855012
did you checked for any proxy settings? if so remove the same and give a try. Check event errors too
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Author Comment

ID: 39864578
Yes, I checked all that and don't see anything.  It appears that SP3 is corrupt, so I am trying to fix that to see if it fixes the problem.

Accepted Solution

commeng earned 0 total points
ID: 39926413
The problem was a virus has corrupted his SP3 for Windows XP and Citrix would not let him log in.  Reinstalling Service Pack after fixing registry permission problems fixed the issue.

Author Closing Comment

ID: 39936341
I found the solution

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