Solved

Windows 8 reboot problem

Posted on 2014-02-12
2
2,538 Views
Last Modified: 2014-02-26
I have Windows 8 and I got the light blue screen that said Recovery The Boot Configuration Data file is missing some required information.
File:\BCD
Error code 0x0000000d

I found a solution which said use the ffg command with the Windows Installation DVD.

I have and ACER Aspire and I don't have a Recovery Disk.  Alt-F10 doesn't work and I can't find EFI settings.  

What is the ffg command and how do I use it once I get to the command prompt?
I will have to buy the Win8 Installation disk.  Is it possible that hardware connections have been disabled?

Note:  I had Kapersky Anti Virus software on the laptop.  Is it possible that software which had expired might really cook the hardware?
0
Comment
Question by:tangocoder
2 Comments
 
LVL 8

Accepted Solution

by:
Scott Thompson earned 500 total points
ID: 39854332
If you know how to use command prompt, boot to command prompt and run the following command

bcdboot C:\Windows

http://technet.microsoft.com/en-us/library/dd744347(v=ws.10).aspx

This will write new boot information.

Then, run

bcdedit /enum

Post back the results.
0
 
LVL 87

Expert Comment

by:rindi
ID: 39854346
Use Paragon's Rescue Kit. If it fixes the problem you won't need the Win 8 installation DVD.

http://www.paragon-software.com/home/rk-express/

Once it works again, check with Acer, they there should be a utility they have installed that allows you to create recovery media. If not, use the builtin backup tool of Windows 8, or again get paragon's backup and recovery utility (if this is a private PC you can use the free version).
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Using the Hyper-V Manager requires administrator rights. This guide shows how to add shortcuts and Start Screen tiles for normal users to quickly connect to local virtual machines rather than using the recommended Remote Desktop connection.
Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now