I have a weird issue with SBS2003 Activesync. A current user with a mailbox can configure it successfully on his Android phone, but it fails to sync. Testing with the Exchange Remote Connectivity ANalyzer tool returns
"attempting the initial sync to the Inbox folder. This initial sync won't return any data."
It times out on both the phone and with the RCA tool. I configured a test account that syncs with both the RCA tool and his phone. What I want to do is export his email to a pst, and connect his account with a new mailbox, then import the mail. I can use the test account mail box to replace his to see if it resolves the issue? What are the steps for this?