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IRQL_GT_ZERO_AT_SYSTEM_SERVICE Blue Screen W2008R2 Terminal Server

Posted on 2014-02-12
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Last Modified: 2014-03-30
We have a Windows 2008 R2 Terminal Server that gets a blue screen now and then... We're thinking it's something to do with Printers Drivers or Antivirus and need a bit of help pin pointing the issue. It's running on vSphere 5.5...

I've attached a dump from DriverView, and from BlueScreenView
report--dv----driver-list.html
report--bsv----crash-list.html
report--bsv----dll-list.html
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Question by:dparnis
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5 Comments
 
LVL 37

Expert Comment

by:Mahesh
ID: 39855961
The bug-code IRQL_GT_ZERO_AT_SYSTEM_SERVICE usually indicates Device Driver. Do you have all your drivers up to date for your USB-plugged devices? Also plug out unnecessary devices.
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Expert Comment

by:rindi
ID: 39856831
Zip your last 3 minidump files (usually in the \Windows\Minidump folder) and upload the zip file. If the system is setup create full memory dumps and not minidumps, change it to minidumps, and then wait until your next BSOD so you have something to upload.
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LVL 20

Expert Comment

by:compdigit44
ID: 39860694
When did the blue screens start? Is there a pattern? For example, does it happen in the mornings or evenings or after large documents are printed?

What are you using for AV? Are you using printer isolation? What types of apps does your TS server host? Can you reproduce the Blue while logged onto the console?
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Accepted Solution

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dparnis earned 0 total points
ID: 39955055
removed all printer drivers and controllers... issue resolved.
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Author Closing Comment

by:dparnis
ID: 39964663
just blanketed the server and removed everything.
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