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How to switch from single user mode to multi-user mode in quickbooks 2013

Posted on 2014-02-12
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Last Modified: 2014-03-04
At the office we have a computer running windows 8 and another computer running windows XP.  We puchased quickbooks 2013 (two copies to run multi-user).  We have installed QB on windows 8 and that is where the file are stored.  The other QB is on windows XP as a workstation.  We have attempted to network and use quickbooks in multi-user mode but have not been successful.  We ran the "Network Diagnostic Tool" but that did not help.  We set QB to run in multiuser mode on windows 8, but when I attempted to eccess the fie in QB in windows xp it says that QB can see the file, but there is a communication problem.  We are at a loss as to know what to do to get this to work. Any help would be greatly appreciated.
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Question by:beemmer
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by:Bill Bach
ID: 39856227
In order to run in multi-user mode, the database client on the workstation needs to be able to talk to the database on the client.  As a test, try disabling the firewalls and antivirus software on BOTH systems to see if this helps.  

Then, verify that the two computers can properly "see" each other via TCP.  This requires more than just sharing access to the file, but rather that the computers are able to find each other's IP address from their names.  Write down the computer name of each machine (which you can find from the SET COMPUTERNAME" command). Then, write down the IPv4 Address next to each machine (which you can get from the IPCONFIG command).  Finally, from both machines, try the command "PING <computername>" where <computername> is the name of the other computer.  This should return both valid responses AND and indication of the IP address -- which must match.

Let me know how this process goes for you and we can determine the next step.
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by:beemmer
ID: 39857961
Thanks for your response.  In the morning I am going back and run the tests as you suggested.  
I tried several things this morning.  First, I un-installed AVG anti-virus, un-installed quickbooks on win 8 (which the qb files are located), Then I ran Malwarebyte, found and deleted 254 infections, ran combofix, & ran adwcleaner.
I then went into windows fire-wall and found that the setting for all quickbooks related app was allowed for private but not for public, so I changed that.  I re-installed quickbooks, making sure that I installed using the options for multiuser control.  Still no go.  When I attempted to open up the file from the workstation it would say that quickbooks could see the file and that that it is set for multiuser mode, but could not communicate with it.  
      I will follow your instructions in the morning and let you know how I come out.
      I will also check this posting in the morning when I get up and check to see if you have made any comments about what I have added here.
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Bill Bach earned 500 total points
ID: 39859935
I would disable the firewall on the Win8 system first.  That alone might do it.

Another thing you can do would be to install a network analyzer like Wireshark (www.wireshark.org) and capture the traffic from the client when you try to launch QB.  You will likely see something there that is showing it to be an issue.  If not, you can at least post the trace file you capture and we can look through it together.
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Author Comment

by:beemmer
ID: 39860706
Ok, I will do that in the morning.  This morning I did what you said - I found the ip address and the computer name of each computer and pinged from both computers both the ip address and the computer names and that worked perfectly.  
     One thing I did discover is that if quickbooks is open on one of the computers the other QB will not open, but as long as both QB's are open one of them will not open the file, and we did purchase licenses for two QB's to run at the same time.
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by:Bill Bach
ID: 39860787
You would get a  very different message if your QB license were the issue.  This has got to be is an underlying network problem.  I do recall having some issues with SMB2 with QB, but this would NOT be the case on WInXP, so that issue is eliminated, too.
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Author Comment

by:beemmer
ID: 39860820
Ok, I am not sure if i will be going back there in the morning, but just as soon as i do I wil ins tall the wiresark like you suggested and see what that brings up
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Author Closing Comment

by:beemmer
ID: 39902935
I followed your suggestions and when I turned off the firewall on the windows 8 computer, quickbooks worked fine.  So then I started playing with the firewall and I found that when I set the firewall to only block public and not private, it worked.  So, I left it at that.  Thanks for your help on this issue.
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