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SBS 2003 can't ping gateway IP

Posted on 2014-02-12
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Last Modified: 2014-02-13
SBS 2003 SP2 with one nic, Cisco RVS4000 is the router. We've had this configuration for a couple of years. Initially we were unable to ping the IP address of the router, this was fixed a while ago (don't really remember how) but now we cannot ping it again. Everyone is working fine, there are no issues. I can access the router thru the public IP/port 8080. Today I did the latest firmware update for the router and I could ping the IP for several minutes and then I was unable to again. I have run the Internet connection wizard. As I said everyone is working fine, I'm perplexed as to why I can't ping it. It's not a block setting on the router. If I unplug and replug the router I can ping it and access it for a while then no. Ideas?
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Question by:dpacheco
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by:WORKS2011
ID: 39855165
I did the latest firmware update for the router and I could ping the IP for several minutes and then I was unable to again.
appears to be the router in my opinion. To clarify could you ping the router before the firmware upgrade? Did you do a backup of the router config before the upgrade?

If you do have a backup of the router config I would rollback to it, test pinging, then resinstall the firmware. Download the firmware upgrade again too, the one you have now could be damaged.
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by:WORKS2011
ID: 39855167
also please confirm the server NIC driver is updated / current.
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by:dpacheco
ID: 39856677
I could not ping the router before the firmware upgrade, the nic driver is up to date.
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WORKS2011 earned 500 total points
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by chance do you have a second router for troubleshooting. To me it points to the router or cable, I'm thinking more along the lines the router is bad.

We can speculate what is wrong with the router or replace it for a short time to see what happens.
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by:WORKS2011
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how old is the router
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by:dpacheco
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The router is probably about 4 years old. At this point, since everything is working I'm not going to replace it. They will be getting a new server and router in the next 3-4 months so unless there are issues before then.  I think you are right, it's probably the router. If it starts causing an issue I will reset it and setup from scratch. Thanks.
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