Solved

Windows Anytime Upgrade

Posted on 2014-02-12
20
659 Views
Last Modified: 2014-02-15
Anytime Upgrade
 I have upgraded from Windows 7 Home Premium to Windows 7 Ultimate successfully on two computers so far. But on this computer when I enter "Anytime Upgade" in RUN, it brings up Office Suite Upgrade windows (seen above) instead of Windows 7 OS upgrade screen.
What do I do?
0
Comment
Question by:sglee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 10
  • 5
  • 3
  • +2
20 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39855049
For the most part, Windows 7 Anytime Upgrade no longer works. Microsoft is not allowing it in most places. I cannot use it and I am in North America.

You need to call Microsoft Sales to see if you can purchase a KEY for the upgrade.
0
 

Author Comment

by:sglee
ID: 39855054
@John,
 
 Like I mentioned, I upgraded Win7 Home Pre. to Win7 Ultimate twice including today successfully. Yes MS stopped it, but you can still enter the product key purchased from E-Merchants and it will download Win7 Ultimate update files and do the upgrade for you.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39855059
I am not sure how to circumvent. If you have the Office install CD, try uninstalling Office, then restart and retry the Anytime Upgrade. You can always reinstall Office afterward.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:sglee
ID: 39855064
This is not my computer, so I need to ask the user first before un-installing. However every computer that I have upgraded to Win7 Ultimate from Windwos Home had Office software installed already. I wonder what the difference is.

Anyone who has experienced this problem?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39855065
The picture is asking you to upgrade Office which makes me think it might be an older version of Office.

I have Office 2010 already on my Windows 7 machine and it does not try to upgrade Office.
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 39855295
the installation could be an office trial and it's offering to buy the full suite
a number of computer OEMs will do this with a new system; put the office trial if the user doesn't purchase it with the system
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39855311
It is possible you clicked on the office upgrade instead of the windows upgrade.
0
 

Author Comment

by:sglee
ID: 39855312
Product Activation Screen
@Seth,

  I thought that may be a possibility, but then it is fully activated. I don't get it.
0
 

Author Comment

by:sglee
ID: 39855322
@ web_tracker
There is no click. You click Start button and enter "Anytime Upgrade" in Run.
0
 

Author Comment

by:sglee
ID: 39856764
Any new suggestions?
0
 
LVL 35

Accepted Solution

by:
Seth Simmons earned 310 total points
ID: 39856827
have you tried selecting "windows anytime upgrade" from control panel?

control panel
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39856842
Can you upgrade from an ISO you downloaded and apply the correct key ? The user could have damaged the OS
0
 

Author Comment

by:sglee
ID: 39856862
John
Anytime upgrade is online automatic behind the scene upgrade. There is no manual download.
0
 

Author Comment

by:sglee
ID: 39856872
Seth
I never took notice of that icon in the control panel. But it is there in the control panel of my computer. I will check the user computer this evening and try it if I see it.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39857256
You may need to try a Windows 7 Repair Install first and then try the anytime upgrade after.

Did you try completely uninstalling Office?
0
 

Author Comment

by:sglee
ID: 39857301
Did you try completely uninstalling Office?  ---> No, I have not. I will look for "Anytime Upgrade" in Control Panel and if I see it, then I will try that first. I will post the result soon.
0
 

Author Comment

by:sglee
ID: 39857841
@Seth,
 
 I saw "Windows Anytime Upgrade" in user computer's control panel.
 I entered Win7 Ultimate upgrade key and it is downloading updates right now just like all other PCs that I have upgrade in the last week. I can't believe that I never took notice of that icon in the control panel and I call myself  "IT Professional" ...
  Thank you for your help and I appreciate it.
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 39857850
glad it worked
when you were typing "anytime upgrade" before, for some reason on this one it was running the one for office - as if you could upgrade to office professional from home and business
0
 

Author Comment

by:sglee
ID: 39857856
I know. That was a strange thing. This is 4th computer to upgrade, but first time "Office Upgrade" window popped up instead.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 39858476
> That was a strange thing.
Maybe not so strange after all. If you type that in, then the index search is used. On computers where office in your edition is installed, it will additionally to windows anytime upgrade find office upgrade. It's simply found first.
Could be, that if you waited longer, the index search would have found anytime upgrade as well.
0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question