Posted on 2014-02-12
Medium Priority
Last Modified: 2014-11-12
I'm setting up an e-mail for a client.  He has a G-mail e-mail that I've setup as a pop3 account in Outlook 2007.  It is pulling in e-mails from an @sbcglobal.net e-mail account and I can't figure out how to stop it and/or delete the account from gmail all together.  There's thousands of e-mail going years back and they only come at about 200 per every hit of the "send and receive" tab.  It's taking FOREVER!  I can't get to this months mail because it's taking so long.  I want to disconnect the association with this sbcglobal account.

Thank You.
Question by:PCGalOfCal
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LVL 26

Accepted Solution

akahan earned 2000 total points
ID: 39855441
If you log into the Gmail account through the web interface rather than through Outlook, does it have thousands of sbcglobal.net emails in the inbox?  If so, it's probably because he had his sbcglobal account set to forward incoming mail to his gmail account.

If that's the case... why not set the gmail account up as an IMAP account in Outlook rather than POP?

Author Comment

ID: 39857282
Actually, when I log into G-Mail web interface I can only find a few hundred e-mails total(under All Mail).  I can't find any other accounts associated with it although he did tell me that other accounts were attached to it in the past, he thinks.   It's the strangest thing.  Do you know if there is an upgraded account he can purchase that would then give any tech support through g-mail.  After hours of hitting send and receive I finally got all the old e-mails download. Then I just deleted them from Outlook.  However, next time he needs to setup this account on another pc or new install of Outlook, I will probably be the same thing.  

Next time I'll configure it with imap but I'm not starting over now, lol.  Still like to know what's going on.  I'm guessing it's a corrupted g-mail account.
LVL 26

Expert Comment

ID: 39857329
Are you absolutely sure the @sbcglobal account isn't also set up in Outlook?
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Author Comment

ID: 39857412
Absolutely positive. I wasn't even given the password for that.
LVL 26

Expert Comment

ID: 39857704
Could it have been in there before you started work, from a previous installation of Outlook?

Author Comment

ID: 39857760
no.  new windows 8 machine straight out of box.
LVL 26

Expert Comment

ID: 39857779
Hmm.  Open a browser.
go to www.gmail.com
Log in as the client.
Click on the settings icon in the upper right hand corner of the screen (looks like a gear).
Under the Accounts tab, look at "Check mail from other accounts (using POP3):"  Is the sbcglobal account listed there?

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