Solved

Error in Device Manager

Posted on 2014-02-13
10
388 Views
Last Modified: 2014-02-15
Im running Win7 64bit
I have a SM Bus Controller error in the Device Manager

Not sure how to resolve

It may be a AMD USB3 Driver, not sure.

Ive run every update and got the latest Video Drivers too.
0
Comment
Question by:citrine
  • 3
  • 2
  • 2
  • +3
10 Comments
 
LVL 6

Expert Comment

by:Sasa Kranjac
ID: 39855636
I have to ask: have you downloaded and installed correct drivers and software - matching your motherboard/laptop model, Windows 7 operating system and 64bit version?

Try installing chipset drivers first, then bus/IO drivers, hard disk/controller drivers and then other drivers.
Also try to search for updates through Windows Update - in many cases it can detect hardware and provide matching drivers.

What is your motherboard/laptop model? Can you post a screenshot of Device Manager?
0
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 39855654
Try downloading all drivers from manufacturer and install them.
0
 

Author Comment

by:citrine
ID: 39855675
I have to ask: have you downloaded and installed correct drivers and software - matching your motherboard/laptop model, Windows 7 operating system and 64bit version?

Yes

Try installing chipset drivers first, then bus/IO drivers, hard disk/controller drivers and then other drivers.

Yes

Also try to search for updates through Windows Update - in many cases it can detect hardware and provide matching drivers.

Yes

What is your motherboard/laptop model? Can you post a screenshot of Device Manager?
HP Pavilion DV6 6023TX


Try downloading all drivers from manufacturer and install them.

Already done
0
 
LVL 6

Expert Comment

by:Sasa Kranjac
ID: 39855771
Hmm, chipset and/or other drivers should have resolved the problem.

Before making any changes make a backup - to be on the safe side should anything go wrong.

1. Identify the chipset manufacturer. Download and extract chipset installation to a folder. From Device Manager, right-click on SM Bus Controller and click Update Driver. Point to the folder you just created and choose to search subfolders. If it does not find anything try different approach.

2. Uninstall all drivers. Then reboot, run Windows Update, install and reboot when needed, then install chipset drivers first. Keep installing other drivers and reboot when prompted.
0
 
LVL 20

Expert Comment

by:Radhakrishnan Rajayyan
ID: 39855883
Hi,

Some troubleshooting steps for SM bus controller can be found here http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02522280
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 

Author Comment

by:citrine
ID: 39856979
Radhakrishnan,  i did see that post and have followed instructions without success.
0
 
LVL 14

Expert Comment

by:JohnnyCanuck
ID: 39857689
Go to device manager and right click the bad device and select properties.  Select the "details" tab.  Under the property drop down select Hardware IDs.  Right click one of the strings and paste it into Google (should resemble this format - PCI\VEN_10EC&DEV_8168&CC_0200).  This will lead you to the driver.
0
 

Author Comment

by:citrine
ID: 39857968
JohnnyCanuck,

Just some vague references to ATI graphics.

Ive gone to the AMD site, tried to get latest drivers but I'm told that there are no devices on the laptop that are relevant. There is a Radeon Graphics sticker near the keyboard.
The graphics drive is a Intel (R) HD Graphics Family
0
 
LVL 14

Expert Comment

by:JohnnyCanuck
ID: 39858392
Post the hardware id here please.
0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 39858404
here is how i resolve unknown devices in DM :
if you have  unknown devices in device manager, you can use this procedure to identify them :

1-visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3-Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php


so - try windows update-optional updates, or slimdrivers
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
If you need to start windows update installation remotely or as a scheduled task you will find this very helpful.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now