• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 415
  • Last Modified:

Error in Device Manager

Im running Win7 64bit
I have a SM Bus Controller error in the Device Manager

Not sure how to resolve

It may be a AMD USB3 Driver, not sure.

Ive run every update and got the latest Video Drivers too.
0
citrine
Asked:
citrine
  • 3
  • 2
  • 2
  • +3
1 Solution
 
Sasha KranjacCommented:
I have to ask: have you downloaded and installed correct drivers and software - matching your motherboard/laptop model, Windows 7 operating system and 64bit version?

Try installing chipset drivers first, then bus/IO drivers, hard disk/controller drivers and then other drivers.
Also try to search for updates through Windows Update - in many cases it can detect hardware and provide matching drivers.

What is your motherboard/laptop model? Can you post a screenshot of Device Manager?
0
 
Miguel Angel Perez MuñozCommented:
Try downloading all drivers from manufacturer and install them.
0
 
citrineAuthor Commented:
I have to ask: have you downloaded and installed correct drivers and software - matching your motherboard/laptop model, Windows 7 operating system and 64bit version?

Yes

Try installing chipset drivers first, then bus/IO drivers, hard disk/controller drivers and then other drivers.

Yes

Also try to search for updates through Windows Update - in many cases it can detect hardware and provide matching drivers.

Yes

What is your motherboard/laptop model? Can you post a screenshot of Device Manager?
HP Pavilion DV6 6023TX


Try downloading all drivers from manufacturer and install them.

Already done
0
What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

 
Sasha KranjacCommented:
Hmm, chipset and/or other drivers should have resolved the problem.

Before making any changes make a backup - to be on the safe side should anything go wrong.

1. Identify the chipset manufacturer. Download and extract chipset installation to a folder. From Device Manager, right-click on SM Bus Controller and click Update Driver. Point to the folder you just created and choose to search subfolders. If it does not find anything try different approach.

2. Uninstall all drivers. Then reboot, run Windows Update, install and reboot when needed, then install chipset drivers first. Keep installing other drivers and reboot when prompted.
0
 
Radhakrishnan RITCommented:
Hi,

Some troubleshooting steps for SM bus controller can be found here http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02522280
0
 
citrineAuthor Commented:
Radhakrishnan,  i did see that post and have followed instructions without success.
0
 
JohnnyCanuckCommented:
Go to device manager and right click the bad device and select properties.  Select the "details" tab.  Under the property drop down select Hardware IDs.  Right click one of the strings and paste it into Google (should resemble this format - PCI\VEN_10EC&DEV_8168&CC_0200).  This will lead you to the driver.
0
 
citrineAuthor Commented:
JohnnyCanuck,

Just some vague references to ATI graphics.

Ive gone to the AMD site, tried to get latest drivers but I'm told that there are no devices on the laptop that are relevant. There is a Radeon Graphics sticker near the keyboard.
The graphics drive is a Intel (R) HD Graphics Family
0
 
JohnnyCanuckCommented:
Post the hardware id here please.
0
 
nobusCommented:
here is how i resolve unknown devices in DM :
if you have  unknown devices in device manager, you can use this procedure to identify them :

1-visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3-Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php


so - try windows update-optional updates, or slimdrivers
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

  • 3
  • 2
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now