Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Excel crashing when trying to print

Posted on 2014-02-13
2
Medium Priority
?
8,201 Views
Last Modified: 2014-02-13
hi all,

background
new win7 pro pc
new install of office 365

have uninstalled and reinstalled a few times.

when trying to print an excel sheet excel crashing and the following error appears in the event viewer I get the following error.

TIA
Gareth

Log Name:      Application
Source:        Application Error
Date:          13/02/2014 9:38:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FULL COMPUTER NAME
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4551.1510, time stamp: 0x528be48d
Faulting module name: EXCEL.EXE, version: 15.0.4551.1510, time stamp: 0x528be48d
Exception code: 0xc0000005
Fault offset: 0x00298d01
Faulting process id: 0xda0
Faulting application start time: 0x01cf28d18bb5c5ff
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id: e30e2e53-94c4-11e3-9fdb-fc4dd4d1d533
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-13T15:38:30.000000000Z" />
    <EventRecordID>3610</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FULL COMPUTER NAME</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4551.1510</Data>
    <Data>528be48d</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4551.1510</Data>
    <Data>528be48d</Data>
    <Data>c0000005</Data>
    <Data>00298d01</Data>
    <Data>da0</Data>
    <Data>01cf28d18bb5c5ff</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>e30e2e53-94c4-11e3-9fdb-fc4dd4d1d533</Data>
  </EventData>
</Event>
0
Comment
Question by:gareth629
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 3

Accepted Solution

by:
ola_erik earned 2000 total points
ID: 39856424
Is it a conflict with the printer device driver?

Office 2013 have full pdf support, but one way to test could be to install Foxit PDF reader with pdf printer and try print to that.

Another way would be installing a fresh new alternative printer and try print to that.

try update the printer driver by going into printer settings, find the driver section and click the update driver button. (rihtclick printer - printer properties -advanced tab - new driver - try the windows update button a bit in or find the right drivers on the printermakers homepage)

Here is a discussion about safe mode and some guys having similar problems:
http://social.technet.microsoft.com/Forums/office/en-US/93e34610-8df1-4e78-b072-2f0d11afdb38/excel-error-c0000005-when-printing-or-performing-macros?forum=excel

Here is general troubleshooting and a device driver solution, a bit old though
http://social.technet.microsoft.com/Forums/office/en-US/16b64c8e-bc0e-409e-8f96-b84c3f91c9ac/problem-printing-from-excel-after-upgrade-to-windows-7-from-xp?forum=officeitproprevious
0
 

Author Closing Comment

by:gareth629
ID: 39856751
You were right it was a driver issue, I had to remove all printers and then re-add the required ones. I did not reinstall the PDF printers (downloaded a different one) and now all is fine.

thanks
g
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you see single cell contains number and text, and you have to get any date out of it seems like cracking our heads.
This article describes a serious pitfall that can happen when deleting shapes using VBA.
This Micro Tutorial will demonstrate how to use a scrolling table in Microsoft Excel using the INDEX function.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question