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Excel crashing when trying to print

Posted on 2014-02-13
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Last Modified: 2014-02-13
hi all,

background
new win7 pro pc
new install of office 365

have uninstalled and reinstalled a few times.

when trying to print an excel sheet excel crashing and the following error appears in the event viewer I get the following error.

TIA
Gareth

Log Name:      Application
Source:        Application Error
Date:          13/02/2014 9:38:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FULL COMPUTER NAME
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4551.1510, time stamp: 0x528be48d
Faulting module name: EXCEL.EXE, version: 15.0.4551.1510, time stamp: 0x528be48d
Exception code: 0xc0000005
Fault offset: 0x00298d01
Faulting process id: 0xda0
Faulting application start time: 0x01cf28d18bb5c5ff
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id: e30e2e53-94c4-11e3-9fdb-fc4dd4d1d533
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-13T15:38:30.000000000Z" />
    <EventRecordID>3610</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FULL COMPUTER NAME</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4551.1510</Data>
    <Data>528be48d</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4551.1510</Data>
    <Data>528be48d</Data>
    <Data>c0000005</Data>
    <Data>00298d01</Data>
    <Data>da0</Data>
    <Data>01cf28d18bb5c5ff</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>e30e2e53-94c4-11e3-9fdb-fc4dd4d1d533</Data>
  </EventData>
</Event>
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Comment
Question by:gareth629
2 Comments
 
LVL 3

Accepted Solution

by:
ola_erik earned 500 total points
ID: 39856424
Is it a conflict with the printer device driver?

Office 2013 have full pdf support, but one way to test could be to install Foxit PDF reader with pdf printer and try print to that.

Another way would be installing a fresh new alternative printer and try print to that.

try update the printer driver by going into printer settings, find the driver section and click the update driver button. (rihtclick printer - printer properties -advanced tab - new driver - try the windows update button a bit in or find the right drivers on the printermakers homepage)

Here is a discussion about safe mode and some guys having similar problems:
http://social.technet.microsoft.com/Forums/office/en-US/93e34610-8df1-4e78-b072-2f0d11afdb38/excel-error-c0000005-when-printing-or-performing-macros?forum=excel

Here is general troubleshooting and a device driver solution, a bit old though
http://social.technet.microsoft.com/Forums/office/en-US/16b64c8e-bc0e-409e-8f96-b84c3f91c9ac/problem-printing-from-excel-after-upgrade-to-windows-7-from-xp?forum=officeitproprevious
0
 

Author Closing Comment

by:gareth629
ID: 39856751
You were right it was a driver issue, I had to remove all printers and then re-add the required ones. I did not reinstall the PDF printers (downloaded a different one) and now all is fine.

thanks
g
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