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Outlook needs reindexing too often

Posted on 2014-02-13
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Last Modified: 2014-03-27
I have a user with XP pro and outlook 2007. About once a month she is unable to search Emails in outlook. I reindex and it comes back. Why am I having to do this so often? Is there a fix?

Thanks.
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Question by:raffie613
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11 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39856453
Is Outlook using a PST file or an OST file?
How big is this file?
Is there more than one PST/OST file?
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Author Comment

by:raffie613
ID: 39856542
there is .PST file using pop server.
it is over 4GB.
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LVL 19

Expert Comment

by:strivoli
ID: 39856551
OK. So there's only 1 PST of about 4GB.
Is this the only Outlook profile the user is using? Usually users use only one Outlook profile. Users can select which profile to use when they open Outlook. When Outlook doesn't ask for the profile, usually that means there's only one profile.

Does Outlook crash sometimes? If yes, does it crash because it stops responding and the user becomes impatient and decides to kill Outlook (using Task Manager)?

Please kindly respond to the profile and crash questions. Thanks.
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Author Comment

by:raffie613
ID: 39856580
No it doesn't crash at all.
This is the only profile being shown in outlook and it does belong to this user.
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LVL 19

Assisted Solution

by:strivoli
strivoli earned 500 total points
ID: 39856636
Which AV (AntiVirus) are you using? Did you consider excluding the Search Index from Real-Time AV Scans?
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Author Comment

by:raffie613
ID: 39856830
MSE and which file do I enter in exclusions?
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LVL 19

Expert Comment

by:strivoli
ID: 39856904
Wait a minute... which version of Search are you using? 3 or 4?
If it's 3, please update to 4.
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Author Comment

by:raffie613
ID: 39872201
i am not sure the version search. where do i find the version?
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LVL 19

Expert Comment

by:strivoli
ID: 39872542
If you are running XP, you can find the version using the "Add or Remove Programs" Applet in the Control Panel. The List you'll get is similar to the one I attach. In my list I have Search 4.
Which is your version?
Untitled.png
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Author Comment

by:raffie613
ID: 39906431
search 4
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LVL 19

Accepted Solution

by:
strivoli earned 500 total points
ID: 39917252
Hi, I go back to a post from you where you ask "...which file do I enter in exclusions?...".
You should exclude the folder "%ALLUSERSPROFILE%\application data\Microsoft\Search\Data\Applications\Windows" and its subfolders.
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