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Outlook needs reindexing too often

Posted on 2014-02-13
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Last Modified: 2014-03-27
I have a user with XP pro and outlook 2007. About once a month she is unable to search Emails in outlook. I reindex and it comes back. Why am I having to do this so often? Is there a fix?

Thanks.
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Question by:raffie613
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by:strivoli
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Is Outlook using a PST file or an OST file?
How big is this file?
Is there more than one PST/OST file?
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by:raffie613
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there is .PST file using pop server.
it is over 4GB.
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by:strivoli
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OK. So there's only 1 PST of about 4GB.
Is this the only Outlook profile the user is using? Usually users use only one Outlook profile. Users can select which profile to use when they open Outlook. When Outlook doesn't ask for the profile, usually that means there's only one profile.

Does Outlook crash sometimes? If yes, does it crash because it stops responding and the user becomes impatient and decides to kill Outlook (using Task Manager)?

Please kindly respond to the profile and crash questions. Thanks.
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by:raffie613
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No it doesn't crash at all.
This is the only profile being shown in outlook and it does belong to this user.
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by:strivoli
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Which AV (AntiVirus) are you using? Did you consider excluding the Search Index from Real-Time AV Scans?
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by:raffie613
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MSE and which file do I enter in exclusions?
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by:strivoli
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Wait a minute... which version of Search are you using? 3 or 4?
If it's 3, please update to 4.
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by:raffie613
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i am not sure the version search. where do i find the version?
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by:strivoli
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If you are running XP, you can find the version using the "Add or Remove Programs" Applet in the Control Panel. The List you'll get is similar to the one I attach. In my list I have Search 4.
Which is your version?
Untitled.png
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by:raffie613
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search 4
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strivoli earned 500 total points
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Hi, I go back to a post from you where you ask "...which file do I enter in exclusions?...".
You should exclude the folder "%ALLUSERSPROFILE%\application data\Microsoft\Search\Data\Applications\Windows" and its subfolders.
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