unable to save word 2010 doc due to autorecovery normal.as$

I have a user who every now and then gets this following error message when she tries to close Word:

the action can't be completed because the file is open in microsoft word autorecovery save of normal.as$

I am unable to find anything on the web on this, hoping someone here knows that this is and how can I prevent this from occuring without disabling autorecovery
mmercaldiAsked:
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discgmanCommented:
Try removing and recreating the normal template. Heres some tips on doing it.

http://www.pcmag.com/slideshow_viewer/0,3253,l=252321&a=252321&po=5,00.asp
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