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Exchange error  Even ID 3154 MSExchangeRepl

Posted on 2014-02-13
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Hello,

We have an Exchange 2008 R2 server and we are getting the following error message. This is our mail Exchange server and we have a second Exchange server on a different location. We use the 2nd server as a backup in case the main server dies. We use the second server to backup our databases.

Any help will be appreciated.

Log Name:      Application
Source:        MSExchangeRepl
Date:          2/13/2014 9:26:10 AM
Event ID:      3154
Task Category: Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NYC-Mail.cwcainc.com
Description:
Active Manager failed to mount database Mailbox Database NEO-Mail on server NEO-MAIL.cwcainc.com. Error: An Active Manager operation failed. Error The database action failed. Error: An error occurred while trying to select a database copy for possible activation. Error: The database 'Mailbox Database NEO-Mail' was not mounted because errors occurred either while validating database copies for possible activation, or while attempting to activate another copy. Detailed error(s):


        nyc-mail:
        Server 'NYC-MAIL.cwcainc.com' has database copy auto activation policy configuration of 'Blocked'.
       

        neo-mail:
        An Active Manager operation failed. Error Database 'Mailbox Database NEO-Mail' on server 'NEO-MAIL' cannot be mounted due to a previous error: At '1/22/2014 11:58:48 AM' the Exchange store database 'Mailbox Database NEO-Mail' copy on this server appears to be inconsistent with the active database copy or is corrupted. For more details about the failure, consult the Event log on the server for other storage and "ExchangeStoreDb" events. A successful failover restored service.
 If you have addressed the underlying problem, or if you have decided to attempt to mount the database despite this error, the mount operation may be attempted by using the '-Force' parameter of the Mount-Database cmdlet.. [Server: NEO-MAIL.cwcainc.com]
        .
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeRepl" />
    <EventID Qualifiers="49156">3154</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-13T14:26:10.000000000Z" />
    <EventRecordID>76441092</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NYC-Mail.cwcainc.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Mailbox Database NEO-Mail</Data>
    <Data>NEO-MAIL.cwcainc.com</Data>
    <Data>An Active Manager operation failed. Error The database action failed. Error: An error occurred while trying to select a database copy for possible activation. Error: The database 'Mailbox Database NEO-Mail' was not mounted because errors occurred either while validating database copies for possible activation, or while attempting to activate another copy. Detailed error(s):


        nyc-mail:
        Server 'NYC-MAIL.cwcainc.com' has database copy auto activation policy configuration of 'Blocked'.
       

        neo-mail:
        An Active Manager operation failed. Error Database 'Mailbox Database NEO-Mail' on server 'NEO-MAIL' cannot be mounted due to a previous error: At '1/22/2014 11:58:48 AM' the Exchange store database 'Mailbox Database NEO-Mail' copy on this server appears to be inconsistent with the active database copy or is corrupted. For more details about the failure, consult the Event log on the server for other storage and "ExchangeStoreDb" events. A successful failover restored service.
 If you have addressed the underlying problem, or if you have decided to attempt to mount the database despite this error, the mount operation may be attempted by using the '-Force' parameter of the Mount-Database cmdlet.. [Server: NEO-MAIL.cwcainc.com]
        .</Data>
  </EventData>
</Event>
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Comment
Question by:jmerulla
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8 Comments
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39856673
Hello,

If you check your database copies in EMC, do the show as suspended or failed? You may need to reseed the databases. Here are the instructions:

http://community.spiceworks.com/how_to/show/45338-how-to-reseed-a-failed-mailbox-database-copy-in-exchange-server-2010

-JJ
0
 
LVL 2

Author Comment

by:jmerulla
ID: 39856743
the database copy on EMC shows its copy status as "dismounted". None of them are suspended or failed.

Is this giving you more insights?
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39856759
Try mounting the copy of the database that shows as dismounted.

-JJ
0
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LVL 2

Author Comment

by:jmerulla
ID: 39856805
My manager tried to mount the DB and it fails.

In his words "The database can't be mounted on the server due to a previous error.  The copy on this server appears to be inconsistent with the active database copy or is corrupted (this copy is the active database)."
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LVL 37

Accepted Solution

by:
Jamie McKillop earned 1500 total points
ID: 39856963
OK, try reseeding using the instructions I provided above.

-JJ
0
 
LVL 2

Author Comment

by:jmerulla
ID: 39870324
Hello experts,

I'm having the same issue I described above again. we stopped having the problem but it is back.
My manager was able to mount the database on the active server but we are now unable to update the passive copy of the database so its in a failed state. When he attempted to update the passive copy on the database he keeps getting an error message, please see it below: (your help is appreciated)

Error:
A source-side operation failed. Error An error occurred while performing the seed operation. Error: Communication was terminated by server 'ActiveServer': Data could not be read because the communication channel was closed.. [Database: MailboxDatabase, Server: PassiveServer]

Communication was terminated by server 'Active Server': Data could not be read because the communication channel was closed.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.3.174.1&t=exchgf1&e=ms.exch.err.Ex4543D9

Exchange Management Shell command attempted:
update-MailboxDatabaseCopy -Identity 'MailboxDatabasel\PassiveServer' -SourceServer 'ActiveServer' -DeleteExistingFiles
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39870341
It sounds to me like you may have some network issues between your sites.

-JJ
0
 

Expert Comment

by:emgit47
ID: 41466001
We had this event popping up, but also event 1035 from exchange transport which is an authentication problem, turned out to be time was wrong at one side and out by 6 minutes which is enough to throw authentication failures. queues started pumping through within minutes.
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