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None of my users cell phones are receiving email via active sync on the exchange 2k7 server

Posted on 2014-02-13
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Last Modified: 2016-05-23
approximately 9 hours ago all email stopped being sent to all cell phones.  We are able to receive email via the outlook client, and owa.
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Question by:jkevinga
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9 Comments
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39856776
Hello,

Check all the Exchange services on your Exchange servers to make sure they are running. Check the event logs for errors.

-JJ
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Author Comment

by:jkevinga
ID: 39856836
Log Name:      Application
Source:        MSExchange ADAccess
Date:          2/12/2014 9:33:13 AM
Event ID:      2080
Task Category: Topology
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      tce-svr1.tadjerco.com
Description:
Process MSEXCHANGEADTOPOLOGYSERVICE.EXE (PID=2056). Exchange Active Directory Provider has discovered the following servers with the following characteristics:
 (Server name | Roles | Enabled | Reachability | Synchronized | GC capable | PDC | SACL right | Critical Data | Netlogon | OS Version)
In-site:
tcedc1.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
TCE-Serv-Mon.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
tcedc2.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
 Out-of-site:
 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange ADAccess" />
    <EventID Qualifiers="16388">2080</EventID>
    <Level>4</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-12T14:33:13.000Z" />
    <EventRecordID>1416596116</EventRecordID>
    <Channel>Application</Channel>
    <Computer>tce-svr1.tadjerco.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MSEXCHANGEADTOPOLOGYSERVICE.EXE</Data>
    <Data>2056</Data>
    <Data>tcedc1.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
TCE-Serv-Mon.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
tcedc2.tadjerco.com      CDG 1 7 7 1 0 1 1 7 1
</Data>
    <Data>
    </Data>
  </EventData>
</Event>
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Author Comment

by:jkevinga
ID: 39856845
All services are running
0
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39856962
Run the remote connectivity analyzer and let me know the results;

https://testconnectivity.microsoft.com/

-JJ
0
 

Author Comment

by:jkevinga
ID: 39857684
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Additional Details
       
Elapsed Time: 3703 ms.
       
      Test Steps
       
      Attempting the Autodiscover and Exchange ActiveSync test (if requested).
       Testing of Autodiscover for Exchange ActiveSync failed.
       
      Additional Details
       
      Test Steps
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39857776
There should be more results than what you posted.

-JJ
0
 
LVL 31

Expert Comment

by:LeeDerbyshire
ID: 39858700
Does it show anything more if you click on 'Additional Details'?
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Accepted Solution

by:
jkevinga earned 0 total points
ID: 39859047
No but I have resolved the issue.  The connection from Comcast router to the interface on the firewall was not working.  Changed ports, problem resolved.

Thanks for your assistance.
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