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php prevents href absolute value

I need to customize the top menu bar of OsTicket:
add a href to an external website (line 295), but the global cfg php forces paths to base on the root directory. So the href is simply added to the root url.


I need an exception that makes the href absolute but I cannot specify a absolute value due firewall nat redirect.

Is there any php code that will force it to absolute?

<?php
/*********************************************************************
    class.nav.php

    Navigation helper classes. Pointless BUT helps keep navigation clean and free from errors.

    Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/

class StaffNav {
    var $tabs=array();
    var $submenus=array();

    var $activetab;
    var $activemenu;
    var $panel;

    var $staff;

    function StaffNav($staff, $panel='staff'){
        $this->staff=$staff;
        $this->panel=strtolower($panel);
        $this->tabs=$this->getTabs();
        $this->submenus=$this->getSubMenus();
    }

    function getPanel(){
        return $this->panel;
    }

    function isAdminPanel(){
        return (!strcasecmp($this->getPanel(),'admin'));
    }

    function isStaffPanel() {
        return (!$this->isAdminPanel());
    }

    function setTabActive($tab, $menu=''){

        if($this->tabs[$tab]){
            $this->tabs[$tab]['active']=true;
            if($this->activetab && $this->activetab!=$tab && $this->tabs[$this->activetab])
                 $this->tabs[$this->activetab]['active']=false;

            $this->activetab=$tab;
            if($menu) $this->setActiveSubMenu($menu, $tab);

            return true;
        }

        return false;
    }

    function setActiveTab($tab, $menu=''){
        return $this->setTabActive($tab, $menu);
    }

    function getActiveTab(){
        return $this->activetab;
    }

    function setActiveSubMenu($mid, $tab='') {
        if(is_numeric($mid))
            $this->activeMenu = $mid;
        elseif($mid && $tab && ($subNav=$this->getSubNav($tab))) {
            foreach($subNav as $k => $menu) {
                if(strcasecmp($mid, $menu['href'])) continue;

                $this->activeMenu = $k+1;
                break;
            }
        }
    }

    function getActiveMenu() {
        return $this->activeMenu;
    }

    function addSubMenu($item,$active=false){

        $this->submenus[$this->getPanel().'.'.$this->activetab][]=$item;
        if($active)
            $this->activeMenu=sizeof($this->submenus[$this->getPanel().'.'.$this->activetab]);
    }


    function getTabs(){

        if(!$this->tabs) {
            $this->tabs=array();
            $this->tabs['dashboard']=array('desc'=>'Dashboard','href'=>'dashboard.php','title'=>'Staff Dashboard');
            $this->tabs['tickets']=array('desc'=>'Tickets','href'=>'tickets.php','title'=>'Ticket Queue');
            $this->tabs['kbase']=array('desc'=>'Knowledgebase','href'=>'kb.php','title'=>'Knowledgebase');
        }

        return $this->tabs;
    }

    function getSubMenus(){ //Private.

        $staff = $this->staff;
        $submenus=array();
        foreach($this->getTabs() as $k=>$tab){
            $subnav=array();
            switch(strtolower($k)){
                case 'tickets':
                    $subnav[]=array('desc'=>'Tickets','href'=>'tickets.php','iconclass'=>'Ticket', 'droponly'=>true);
                    if($staff) {
                        if(($assigned=$staff->getNumAssignedTickets()))
                            $subnav[]=array('desc'=>"My&nbsp;Tickets ($assigned)",
                                            'href'=>'tickets.php?status=assigned',
                                            'iconclass'=>'assignedTickets',
                                            'droponly'=>true);

                        if($staff->canCreateTickets())
                            $subnav[]=array('desc'=>'New&nbsp;Ticket',
                                            'title' => 'Open New Ticket',
                                            'href'=>'tickets.php?a=open',
                                            'iconclass'=>'newTicket',
                                            'id' => 'new-ticket',
                                            'droponly'=>true);
                    }
                    break;
                case 'dashboard':
                    $subnav[]=array('desc'=>'Dashboard','href'=>'dashboard.php','iconclass'=>'logs');
                    $subnav[]=array('desc'=>'Staff&nbsp;Directory','href'=>'directory.php','iconclass'=>'teams');
                    $subnav[]=array('desc'=>'My&nbsp;Profile','href'=>'profile.php','iconclass'=>'users');
                    break;
                case 'kbase':
                    $subnav[]=array('desc'=>'FAQs','href'=>'kb.php', 'urls'=>array('faq.php'), 'iconclass'=>'kb');
                    if($staff) {
                        if($staff->canManageFAQ())
                            $subnav[]=array('desc'=>'Categories','href'=>'categories.php','iconclass'=>'faq-categories');
                        if($staff->canManageCannedResponses())
                            $subnav[]=array('desc'=>'Canned&nbsp;Responses','href'=>'canned.php','iconclass'=>'canned');
                    }
                   break;
            }
            if($subnav)
                $submenus[$this->getPanel().'.'.strtolower($k)]=$subnav;
        }

        return $submenus;
    }

    function getSubMenu($tab=null){
        $tab=$tab?$tab:$this->activetab;
        return $this->submenus[$this->getPanel().'.'.$tab];
    }

    function getSubNav($tab=null){
        return $this->getSubMenu($tab);
    }

}

class AdminNav extends StaffNav{

    function AdminNav($staff){
        parent::StaffNav($staff, 'admin');
    }

    function getTabs(){


        if(!$this->tabs){

            $tabs=array();
            $tabs['dashboard']=array('desc'=>'Dashboard','href'=>'logs.php','title'=>'Admin Dashboard');
            $tabs['settings']=array('desc'=>'Settings','href'=>'settings.php','title'=>'System Settings');
            $tabs['manage']=array('desc'=>'Manage','href'=>'helptopics.php','title'=>'Manage Options');
            $tabs['emails']=array('desc'=>'Emails','href'=>'emails.php','title'=>'Email Settings');
            $tabs['staff']=array('desc'=>'Staff','href'=>'staff.php','title'=>'Manage Staff');
            $this->tabs=$tabs;
        }

        return $this->tabs;
    }

    function getSubMenus(){

        $submenus=array();
        foreach($this->getTabs() as $k=>$tab){
            $subnav=array();
            switch(strtolower($k)){
                case 'dashboard':
                    $subnav[]=array('desc'=>'System&nbsp;Logs','href'=>'logs.php','iconclass'=>'logs');
                    $subnav[]=array('desc'=>'Information','href'=>'system.php','iconclass'=>'preferences');
                    break;
                case 'settings':
                    $subnav[]=array('desc'=>'Company','href'=>'settings.php?t=pages','iconclass'=>'pages');
                    $subnav[]=array('desc'=>'System','href'=>'settings.php?t=system','iconclass'=>'preferences');
                    $subnav[]=array('desc'=>'Tickets','href'=>'settings.php?t=tickets','iconclass'=>'ticket-settings');
                    $subnav[]=array('desc'=>'Emails','href'=>'settings.php?t=emails','iconclass'=>'email-settings');
                    $subnav[]=array('desc'=>'Knowledgebase','href'=>'settings.php?t=kb','iconclass'=>'kb-settings');
                    $subnav[]=array('desc'=>'Autoresponder','href'=>'settings.php?t=autoresp','iconclass'=>'email-autoresponders');
                    $subnav[]=array('desc'=>'Alerts&nbsp;&amp;&nbsp;Notices','href'=>'settings.php?t=alerts','iconclass'=>'alert-settings');
                    break;
                case 'manage':
                    $subnav[]=array('desc'=>'Help&nbsp;Topics','href'=>'helptopics.php','iconclass'=>'helpTopics');
                    $subnav[]=array('desc'=>'Ticket&nbsp;Filters','href'=>'filters.php',
                                        'title'=>'Ticket&nbsp;Filters','iconclass'=>'ticketFilters');
                    $subnav[]=array('desc'=>'SLA&nbsp;Plans','href'=>'slas.php','iconclass'=>'sla');
                    $subnav[]=array('desc'=>'API&nbsp;Keys','href'=>'apikeys.php','iconclass'=>'api');
                    $subnav[]=array('desc'=>'Pages', 'href'=>'pages.php','title'=>'Pages','iconclass'=>'pages');
                    $subnav[]=array('desc'=>'Forms','href'=>'forms.php','iconclass'=>'forms');
                    $subnav[]=array('desc'=>'Lists','href'=>'lists.php','iconclass'=>'lists');
                    break;
                case 'emails':
                    $subnav[]=array('desc'=>'Emails','href'=>'emails.php', 'title'=>'Email Addresses', 'iconclass'=>'emailSettings');
                    $subnav[]=array('desc'=>'Banlist','href'=>'banlist.php',
                                        'title'=>'Banned&nbsp;Emails','iconclass'=>'emailDiagnostic');
                    $subnav[]=array('desc'=>'Templates','href'=>'templates.php','title'=>'Email Templates','iconclass'=>'emailTemplates');
                    $subnav[]=array('desc'=>'Diagnostic','href'=>'emailtest.php', 'title'=>'Email Diagnostic', 'iconclass'=>'emailDiagnostic');
                    break;
                case 'staff':
                    $subnav[]=array('desc'=>'Staff&nbsp;Members','href'=>'staff.php','iconclass'=>'users');
                    $subnav[]=array('desc'=>'Teams','href'=>'teams.php','iconclass'=>'teams');
                    $subnav[]=array('desc'=>'Groups','href'=>'groups.php','iconclass'=>'groups');
                    $subnav[]=array('desc'=>'Departments','href'=>'departments.php','iconclass'=>'departments');
                    break;
            }
            if($subnav)
                $submenus[$this->getPanel().'.'.strtolower($k)]=$subnav;
        }

        return $submenus;
    }
}

class UserNav {

    var $navs=array();
    var $activenav;

    var $user;

    function UserNav($user=null, $active=''){

        $this->user=$user;
        $this->navs=$this->getNavs();
        if($active)
            $this->setActiveNav($active);
    }

    function setActiveNav($nav){

        if($nav && $this->navs[$nav]){
            $this->navs[$nav]['active']=true;
            if($this->activenav && $this->activenav!=$nav && $this->navs[$this->activenav])
                 $this->navs[$this->activenav]['active']=false;

            $this->activenav=$nav;

            return true;
        }

        return false;
    }

    function getNavLinks(){
        global $cfg;

        //Paths are based on the root dir.
        if(!$this->navs){

            $navs = array();
            $user = $this->user;
            $navs['home']=array('desc'=>'Support&nbsp;Center&nbsp;Home','href'=>'index.php','title'=>'');
            if($cfg && $cfg->isKnowledgebaseEnabled())
                $navs['kb']=array('desc'=>'Knowledgebase','href'=>'kb/index.php','title'=>'');

            $navs['new']=array('desc'=>'Open&nbsp;New&nbsp;Ticket','href'=>'open.php','title'=>'');
            if($user && $user->isValid()) {
                if($cfg && $cfg->showRelatedTickets()) {
                    $navs['tickets']=array('desc'=>sprintf('My&nbsp;Tickets&nbsp;(%d)',$user->getNumTickets()),
                                           'href'=>'tickets.php',
                                            'title'=>'Show all tickets');
                } else {
                    $navs['tickets']=array('desc'=>'View&nbsp;Ticket&nbsp;Thread',
                                           'href'=>sprintf('tickets.php?id=%d',$user->getTicketID()),
                                           'title'=>'View ticket status');
                }
            } else {
                $navs['status']=array('desc'=>'Check Ticket Status','href'=>'view.php','title'=>'');
            }
			$navs['remote']=array('desc'=>'Remote&nbsp;Support',<a href=>"http://support.tvems.com">Remote Support</a>);
            $this->navs=$navs;
        }

        return $this->navs;
    }

    function getNavs(){
        return $this->getNavLinks();
    }

}

?>

Open in new window

ed. note: code moved to the Code snippet.
osticket.include.client.class.na.txt
0
llhuff
Asked:
llhuff
  • 2
  • 2
1 Solution
 
giltjrCommented:
Something does not look right.  Is there some other code that is processing this?  You have:

$navs['remote']=array('desc'=>'Remote&nbsp;Support',<a href=>"http://support.tvems.com">Remote Support</a>);

A valid href would be:

<a href="http://support.tvems.com">Remote Support</a>

But your code looks like it would generate:

<a href=>"http://support.tvems.com">Remote Support</a>

Notice the extra ">" after the = and before the URL reference.
0
 
giltjrCommented:
O.K., looked at the rest of the code.  Something is definitely processing this.  The code is setting up a arrary of parameters that is passed to some other PHP code that then generates the actual html for the href.  If you look at the code just above your "bad" code it has:

 $navs['tickets']=array('desc'=>'View&nbsp;Ticket&nbsp;Thread',
                                           'href'=>sprintf('tickets.php?id=%d',$user->getTicketID()),
                                           'title'=>'View ticket status');

Notice NO html code, just variables.  

First first you need to look the code that is actually processing the array to generate the html code and see how it works.  Second you may want to try something like:

$navs['remote']=array('desc'=>'Remote&nbsp;Support',
'href'=http://support.tvems.com,
title'=>Remote Support');

You may have to escape the "//" to like \/\/ so you end up with

http:\/\/support.tvems.com
0
 
llhuffAuthor Commented:
Tried everything, but the new version of osticket  does lend to customization. Gave up.
0
 
llhuffAuthor Commented:
No solution
0

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