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Cannot change home page on Internet Explorer 11

Posted on 2014-02-13
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Last Modified: 2014-02-24
I have a client that has a Windows 7 64 computer running Internet Explorer 11.  The home page is currently set to MSN.  If you change the home page in options to something else like Yahoo it keeps changing back to MSN.
The computer seems to be clean of malware and any viruses and has been scanned with everything under the sun. I have tried the following:
Reset IE
disabled all Add-Ons
Removed IE and reinstalled
Same thing happens in Firefox
Changed the Start page in the registry to Yahoo and it switched right back to MSN.
Uninstalled all Toolbars
Scanned with Malwarebytes, Tdsskiller, Hitman Pro, Roguekiller, Norton and MSE.
Created a new user profile

HELP!
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Question by:waytron
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7 Comments
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 125 total points
ID: 39857899
Go to IE11, Tools, Internet Options, General Tab.  Is there more than one home page?  There often is in some new(ish) installations. Remove any extra home pages and set your own. Make sure just one home page is left.  I think that should work.
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LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 125 total points
ID: 39857996
Is this part of a domain? If so, perhaps a Group Policy is enforcing the home page.
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LVL 28

Assisted Solution

by:Thomas Zucker-Scharff
Thomas Zucker-Scharff earned 125 total points
ID: 39858810
You can also just try setting it to open a blank tab.  I'd that works go back and set the homepage you want.
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LVL 9

Assisted Solution

by:BigPapaGotti
BigPapaGotti earned 125 total points
ID: 39858833
Try running ADWCleaner. This will scan your computer for some malicious software that impacts IE issues. I have had success in getting this sort of issue resolved by running this program.

http://www.bleepingcomputer.com/download/adwcleaner/
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LVL 1

Accepted Solution

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waytron earned 0 total points
ID: 39858907
I found the problem.  My client had installed Advanced System Care and this version has a home page setting that overrides all other settings.  I looked everywhere and tried just about everything.  Live and Learn...
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 39859292
Glad you got it fixed!
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LVL 1

Author Closing Comment

by:waytron
ID: 39882049
Thank you all for your comments
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