Windows Server 2012 Essentials Connector issue with Windows 7 Workstations

Posted on 2014-02-13
Last Modified: 2014-03-08
Recently our windows 7 Workstations are showing "server offline" from the client side and show as "sleeping or offline" or not connected in the server dashboard.

We Have: 1) made sure that IPv6 was disabled on the workstations, 2) Uninstalled and re-installed the connector for the clients, Made sure that the Ports were excluded in NAT translation for the connector, Has anyone else found a solution to the issue, It appears to have happened after release of Rollup 1.

Question by:KarlSolid
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LVL 58

Accepted Solution

Cliff Galiher earned 500 total points
ID: 39858082
UR1 requires that the connector be updated and will report offline until it is, This is SUPPOSED to happen automatically, but with all the changes you've made (why oh why did you disable IPv6!) it may not be deploying properly. Uninstalling and reinstalling the connector will hopefully resolve the issue. But again, it sounds like there are network topology issues at play now, so I'm not making any promises.

Author Comment

ID: 39860783

The Disable IPv6 is the TechNet solution for the connector issue. Uninstalling and reinstalling is not a solution due to the constraints of the machine
LVL 58

Expert Comment

by:Cliff Galiher
ID: 39860817
Okay, I did a self-sanity check and did not find *anywhere* on technet to disable IPv6 in the troubleshooting section for 2012 Essentials.

If you can show me this advice, I'd appreciate it so I can get that to the right people. That is just plain bad advice.

"Uninstalling and reinstalling is not a solution due to the constraints of the machine " 

That seems rather odd and ...vague. The system has to uninstall and reinstall the connector. Whether done automatically or manually, that is what happens. IF something is "constraining" that process then of course monitoring will be broken. There is no way around that.

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Author Comment

ID: 39860914
The constraints we are mentioning are the current policies in process for software change management. The thought here was not to debate IPv6 or if it was wise or unwise. Again showing that sometimes a forum is not about answers. Thank you for your input we will cancel the question.

Author Comment

ID: 39860918
I've requested that this question be deleted for the following reason:

It was a debate or answers, the person decided to just lecture and that was not our intent. Thank you
LVL 58

Expert Comment

by:Cliff Galiher
ID: 39860919
Answer was given and follow up was provided to try and improve the solution. Nobody lectured.

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