MS Office file associations in Xenapp

Hi all,

I have MS Office 2010 running as an installed application on Xenapp 5 (Server 2008 R2). A number of users are unable to open any Office documents as they get an open-with dialog box instead. The users are connecting from IGEL thin clients to a published desktop.

This isn't affecting every user or the same users on different servers. I've checked file associations etc. both via the Default Programs Control Panel applet and in the HKEY_Classes_Root reg hive but everything looks ok.

I've hit a dead end with this one, any and all assistance appreciated.

Thanks,

Rich
Shadowrunner1978Asked:
Who is Participating?
 
Shadowrunner1978Connect With a Mentor Author Commented:
Sorted.

Tracked it down to some left over registry keys from an old Appsense deployment. Removed these and all working ok.
0
 
Manjunath SulladTechnical ConsultantCommented:
Please attach the error screenshot,

Also check whether you are able to open MS office on individual server,

RDP to server and open MS office.

Check the command line shortcut and Working directory is properly configured.
0
 
Shadowrunner1978Author Commented:
Hi,

There is no error as such. When you click a Word or Excel file, it opens an Open With... dialog box rather than the application, although this is not the case for all users on that server. The affected users can also log on to other servers and it will work ok.

The cmd line shortcut etc. is correct and it works fine for me when I RDP to the affected servers.

Thanks,

Rich
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
Dirk KotteSECommented:
if the problem occurs at some users only, try to delete the user-profile.
if you don't use roaming profiles you have to delete the profile at the involved servers only.
don't delete the profile on the server at the file-system-level ... use user-profiles from extended system-settings!
is the office installed on all servers at the same location?
You don't mix 32 bit and 64 bit office?

i think you use XenApp6 or 6.5 at your servers ... xenapp5 is not supported at win2008R2
0
 
Shadowrunner1978Author Commented:
It's definitely Xenapp 5.

Recreating the (roaming) profile does help for 1 logon, then the issue reoccurs. It's exclusively 32bit office.
0
 
Shadowrunner1978Author Commented:
Resolved myself.
0
All Courses

From novice to tech pro — start learning today.