Solved

MS Office file associations in Xenapp

Posted on 2014-02-14
8
353 Views
Last Modified: 2014-03-09
Hi all,

I have MS Office 2010 running as an installed application on Xenapp 5 (Server 2008 R2). A number of users are unable to open any Office documents as they get an open-with dialog box instead. The users are connecting from IGEL thin clients to a published desktop.

This isn't affecting every user or the same users on different servers. I've checked file associations etc. both via the Default Programs Control Panel applet and in the HKEY_Classes_Root reg hive but everything looks ok.

I've hit a dead end with this one, any and all assistance appreciated.

Thanks,

Rich
0
Comment
Question by:Shadowrunner1978
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
8 Comments
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39858821
Please attach the error screenshot,

Also check whether you are able to open MS office on individual server,

RDP to server and open MS office.

Check the command line shortcut and Working directory is properly configured.
0
 

Author Comment

by:Shadowrunner1978
ID: 39859350
Hi,

There is no error as such. When you click a Word or Excel file, it opens an Open With... dialog box rather than the application, although this is not the case for all users on that server. The affected users can also log on to other servers and it will work ok.

The cmd line shortcut etc. is correct and it works fine for me when I RDP to the affected servers.

Thanks,

Rich
0
 
LVL 24

Expert Comment

by:Dirk Kotte
ID: 39879543
if the problem occurs at some users only, try to delete the user-profile.
if you don't use roaming profiles you have to delete the profile at the involved servers only.
don't delete the profile on the server at the file-system-level ... use user-profiles from extended system-settings!
is the office installed on all servers at the same location?
You don't mix 32 bit and 64 bit office?

i think you use XenApp6 or 6.5 at your servers ... xenapp5 is not supported at win2008R2
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:Shadowrunner1978
ID: 39891534
It's definitely Xenapp 5.

Recreating the (roaming) profile does help for 1 logon, then the issue reoccurs. It's exclusively 32bit office.
0
 

Accepted Solution

by:
Shadowrunner1978 earned 0 total points
ID: 39905798
Sorted.

Tracked it down to some left over registry keys from an old Appsense deployment. Removed these and all working ok.
0
 

Author Closing Comment

by:Shadowrunner1978
ID: 39915639
Resolved myself.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question