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MS Office file associations in Xenapp

Posted on 2014-02-14
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Last Modified: 2014-03-09
Hi all,

I have MS Office 2010 running as an installed application on Xenapp 5 (Server 2008 R2). A number of users are unable to open any Office documents as they get an open-with dialog box instead. The users are connecting from IGEL thin clients to a published desktop.

This isn't affecting every user or the same users on different servers. I've checked file associations etc. both via the Default Programs Control Panel applet and in the HKEY_Classes_Root reg hive but everything looks ok.

I've hit a dead end with this one, any and all assistance appreciated.

Thanks,

Rich
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Question by:Shadowrunner1978
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Expert Comment

by:Manjunath Sullad
ID: 39858821
Please attach the error screenshot,

Also check whether you are able to open MS office on individual server,

RDP to server and open MS office.

Check the command line shortcut and Working directory is properly configured.
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Author Comment

by:Shadowrunner1978
ID: 39859350
Hi,

There is no error as such. When you click a Word or Excel file, it opens an Open With... dialog box rather than the application, although this is not the case for all users on that server. The affected users can also log on to other servers and it will work ok.

The cmd line shortcut etc. is correct and it works fine for me when I RDP to the affected servers.

Thanks,

Rich
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LVL 23

Expert Comment

by:Dirk Kotte
ID: 39879543
if the problem occurs at some users only, try to delete the user-profile.
if you don't use roaming profiles you have to delete the profile at the involved servers only.
don't delete the profile on the server at the file-system-level ... use user-profiles from extended system-settings!
is the office installed on all servers at the same location?
You don't mix 32 bit and 64 bit office?

i think you use XenApp6 or 6.5 at your servers ... xenapp5 is not supported at win2008R2
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Author Comment

by:Shadowrunner1978
ID: 39891534
It's definitely Xenapp 5.

Recreating the (roaming) profile does help for 1 logon, then the issue reoccurs. It's exclusively 32bit office.
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Accepted Solution

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Shadowrunner1978 earned 0 total points
ID: 39905798
Sorted.

Tracked it down to some left over registry keys from an old Appsense deployment. Removed these and all working ok.
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Author Closing Comment

by:Shadowrunner1978
ID: 39915639
Resolved myself.
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