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Posted on 2014-02-14
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Hello expert,

Need to search for cases in cases database. Need to group
all the cases Description that are concerned with DataVault
and then separate them by Incident or Service Request.
The query written is copied herewith below.

The problem is it is not differentiating between Incident
and Service Request cases. I tried adding to the Where clause
([Case type] not LIKE 'Incident')
But the Incident cases are still showing up.

Way of a good way of doing this?

Thanks

Allen in Dallas

++++++++++++++begin of query+++++++++++++++++++
SELECT        ['Raw data$'].*, [Case Type] AS Case_type
FROM            ['Raw data$']
WHERE        ([Description] LIKE 'DataVault backup monitor%')
or
([Description] LIKE 'Datavault Data: BackupStatus.xml%')
or
([Description] LIKE 'Datavault __: BackupStatus.xml%')
or
([Description] LIKE 'Datavault SystemState%')
and
([Case type] LIKE 'Service Request')
and
([Case type] not LIKE 'Incident')

+++++++++++++++end of query+++++++++++++++++
0
Comment
Question by:9apit
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4 Comments
 
LVL 66

Expert Comment

by:Jim Horn
ID: 39859355
>I tried adding to the Where clause   ([Case type] not LIKE 'Incident')
You need to add a percent sign ( % ) to uses as a wildcard, either to the left or the right or both..

WHERE [Case type] NOT LIKE '%Incident%'
0
 
LVL 66

Accepted Solution

by:
Jim Horn earned 500 total points
ID: 39859358
WHERE this OR that OR those OR these AND that_too AND this_too

btw you may want to consider adding parentheses ( ) to establish order of precedence, if any of these need to be grouped together when doing the AND OR logic, such as..

WHERE (this OR that OR those OR these) AND that_too AND this too
0
 

Author Closing Comment

by:9apit
ID: 39859498
The parenthesis grouping worked. Thanks.
0
 
LVL 66

Expert Comment

by:Jim Horn
ID: 39859522
Thanks for the grade.  Good luck with your project.  -Jim
0

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