Solved

The connection has been lost.  Attempting to connect to your session.  Repeats every 40 seconds

Posted on 2014-02-14
3
450 Views
Last Modified: 2014-02-23
When logging into my server remotely, off-site, about ever 35-40 seconds I get "The connection has been lost.  Attempting to connect to your session."  Then it reconnects but then about 35-40 seconds it repeats the process.  Recently AT&T upgraded our DSL to U-verse and claiming there are no issues with their line.   We set the modem to pass-thru and we have our own Firewall that this thing passes through prior to the server.  Since we were using the same firewall previous to the upgrade with no problems, I am making an assumption this is not the cause.  

My first question is that I am assuming that setting the modem to pass-through their firewall would be automatically disabled, right?  Besides, I am thinking that if it was a firewall issue it would not allow me in for approx 40 seconds.  Anyone have an idea what may be causing this or what I can do to isolate what is.
0
Comment
Question by:MrGD
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
Venugopal N earned 500 total points
Comment Utility
Did you check with the Ping command and see if there is any drop on the Ping request.I don't think it was due to the Pass-through setting.It must be due to connection drop on every 40-50 Seconds.
0
 

Author Comment

by:MrGD
Comment Utility
OK.  Obviously not an expert and thus the reason for having to ask so please bear with me.  The routing is the modem in pass-thru or DMZ mode what AT&T calls it, router/firewall, switch, and my server.  
Based on the documentation that I have, there are three Static IP addresses.   One for the Modem, Router/Firewall, and the server which all appear to be public IP addresses.
If I ping the Modem - timed out.  If I ping the router - timed out at first but then fine for as long as it is being pinged.  Configured continuous ping. Same thing happens to the server.  We do not seem to be experiencing any issues internally.  To me this might be indicating there is an issue with the modem.  Is there anyway for me to isolate the modem and test it since I can not ping it directly?  Could I configure a laptop with one of the static IP addresses and ping the laptop?  If I encounter the same issue, I could then assume there is an issue with the modem.  Correct?
0
 

Author Comment

by:MrGD
Comment Utility
OK.  Internet provider verified there was an issue with the line.  Just an update they stated that there was no way for me to directly ping their modem thus the reason I could only ping my hardware.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Join & Write a Comment

This article will review the basic installation and configuration for Windows Software Update Services (WSUS) in a Windows 2012 R2 environment.  WSUS is a Microsoft tool that allows administrators to manage and control updates to be approved and ins…
What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
In this Micro Tutorial viewers will learn how to restore their server from Bare Metal Backup image created with Windows Server Backup feature. As an example Windows 2012R2 is used.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now