Solved

Outlook for Mac 2011 can't connect to Office 365 Exchange Online

Posted on 2014-02-14
5
8,736 Views
Last Modified: 2014-02-15
I am having a strange issue where my Outlook 2011 client for OSX cannot establish a connection with my Office 365 Exchange Online account (the latest version). When attempting to add my account I get the following error message.

"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."

The application version numbers also seem strange. The version says 14.3.8 but the latest installed updated says 14.3.9. Thanks for the help.
0
Comment
Question by:NinEliAbe
  • 3
  • 2
5 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 39860895
Hello,

First thing I would do is reinstall the 14.3.9 update.  Hopefully that will clear up the version discrepancy.  It can be downloaded here:

http://www.microsoft.com/en-us/download/details.aspx?id=41155

Try that first to see if that resolves the issue.
0
 

Author Comment

by:NinEliAbe
ID: 39860953
Thanks.   I reinstalled update 14.3.9, and it did get rid of the odd version 14.3.8 but the latest installed updated says 14.3.9.in under "about outlook," but I get the exact same
"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."
when I try to connect to my Office 365 account.  BTW, I can connect fine to the same exchange server from Outlook 2013 on Windows.

Thanks,

Joshua
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 39860959
Ok thanks for the update,  I reviewed the forum below and it appears that this may be a bug in Outlook 2011.

http://community.office365.com/en-us/forums/158/t/5814.aspx

Whereas it shows the error that Outlook requires Exchange 2007 but it is supposed to be showing that the password is incorrect.  Can you verify you are entering your 365 password on the account in Outlook 2011 correctly?  Could possibly be a typo.

Also, in your username field, are you entering your full email address?  It should be something like username@yourserver.onmicrosoft.com.
0
 
LVL 17

Accepted Solution

by:
bigeven2002 earned 500 total points
ID: 39860971
Also, if you go to Outlook > Preferences > Accounts,  then click Advanced, is the server that it is connecting to https://outlook.office365.com/EWS/Exchange/asmx

Is the box checked for Use SSL to connect, and is the box checked for Log in with my Exchange account credentials.
0
 

Author Closing Comment

by:NinEliAbe
ID: 39861693
Quick response, gave me the keys to success.
0

Featured Post

Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
This is my first article on Expert Exchange on the Manual Method of Exporting Office 365 Mailboxes to PST format by using the eDiscovery mechanism of Office. Hope you will enjoy the article.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now