Solved

Outlook for Mac 2011 can't connect to Office 365 Exchange Online

Posted on 2014-02-14
5
9,167 Views
Last Modified: 2014-02-15
I am having a strange issue where my Outlook 2011 client for OSX cannot establish a connection with my Office 365 Exchange Online account (the latest version). When attempting to add my account I get the following error message.

"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."

The application version numbers also seem strange. The version says 14.3.8 but the latest installed updated says 14.3.9. Thanks for the help.
0
Comment
Question by:NinEliAbe
  • 3
  • 2
5 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 39860895
Hello,

First thing I would do is reinstall the 14.3.9 update.  Hopefully that will clear up the version discrepancy.  It can be downloaded here:

http://www.microsoft.com/en-us/download/details.aspx?id=41155

Try that first to see if that resolves the issue.
0
 

Author Comment

by:NinEliAbe
ID: 39860953
Thanks.   I reinstalled update 14.3.9, and it did get rid of the odd version 14.3.8 but the latest installed updated says 14.3.9.in under "about outlook," but I get the exact same
"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."
when I try to connect to my Office 365 account.  BTW, I can connect fine to the same exchange server from Outlook 2013 on Windows.

Thanks,

Joshua
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 39860959
Ok thanks for the update,  I reviewed the forum below and it appears that this may be a bug in Outlook 2011.

http://community.office365.com/en-us/forums/158/t/5814.aspx

Whereas it shows the error that Outlook requires Exchange 2007 but it is supposed to be showing that the password is incorrect.  Can you verify you are entering your 365 password on the account in Outlook 2011 correctly?  Could possibly be a typo.

Also, in your username field, are you entering your full email address?  It should be something like username@yourserver.onmicrosoft.com.
0
 
LVL 17

Accepted Solution

by:
bigeven2002 earned 500 total points
ID: 39860971
Also, if you go to Outlook > Preferences > Accounts,  then click Advanced, is the server that it is connecting to https://outlook.office365.com/EWS/Exchange/asmx

Is the box checked for Use SSL to connect, and is the box checked for Log in with my Exchange account credentials.
0
 

Author Closing Comment

by:NinEliAbe
ID: 39861693
Quick response, gave me the keys to success.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question