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Outlook for Mac 2011 can't connect to Office 365 Exchange Online

Posted on 2014-02-14
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Last Modified: 2014-02-15
I am having a strange issue where my Outlook 2011 client for OSX cannot establish a connection with my Office 365 Exchange Online account (the latest version). When attempting to add my account I get the following error message.

"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."

The application version numbers also seem strange. The version says 14.3.8 but the latest installed updated says 14.3.9. Thanks for the help.
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Question by:NinEliAbe
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by:bigeven2002
ID: 39860895
Hello,

First thing I would do is reinstall the 14.3.9 update.  Hopefully that will clear up the version discrepancy.  It can be downloaded here:

http://www.microsoft.com/en-us/download/details.aspx?id=41155

Try that first to see if that resolves the issue.
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Author Comment

by:NinEliAbe
ID: 39860953
Thanks.   I reinstalled update 14.3.9, and it did get rid of the odd version 14.3.8 but the latest installed updated says 14.3.9.in under "about outlook," but I get the exact same
"Account cannot be added. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later."
when I try to connect to my Office 365 account.  BTW, I can connect fine to the same exchange server from Outlook 2013 on Windows.

Thanks,

Joshua
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Expert Comment

by:bigeven2002
ID: 39860959
Ok thanks for the update,  I reviewed the forum below and it appears that this may be a bug in Outlook 2011.

http://community.office365.com/en-us/forums/158/t/5814.aspx

Whereas it shows the error that Outlook requires Exchange 2007 but it is supposed to be showing that the password is incorrect.  Can you verify you are entering your 365 password on the account in Outlook 2011 correctly?  Could possibly be a typo.

Also, in your username field, are you entering your full email address?  It should be something like username@yourserver.onmicrosoft.com.
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bigeven2002 earned 500 total points
ID: 39860971
Also, if you go to Outlook > Preferences > Accounts,  then click Advanced, is the server that it is connecting to https://outlook.office365.com/EWS/Exchange/asmx

Is the box checked for Use SSL to connect, and is the box checked for Log in with my Exchange account credentials.
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Author Closing Comment

by:NinEliAbe
ID: 39861693
Quick response, gave me the keys to success.
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