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Looking for Knowledge Base system (non apache/php)

Posted on 2014-02-14
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Last Modified: 2014-02-20
Hi

I'm looking for advice and suggestions on choosing a knowledgebase solution, preferably free or low cost, that I could use in my corporate environment on a local server.

I have OneNote, and Office 365, but neither of these solutions are good enough. They are just not fun to use.
And of course, Word documents and PDFs in a network share file system always is hard to manage.

So is there anything out there that lets me easily create KB articles, have keywords/tags for easier searching, parent-categories/sub-categories, embed Videos and Images easily, etc...

I'd probably have to implement this within IIS because it's a Microsoft dominate environment, so something like Apache web server with a PHP solution probably wouldn't get approved... :(
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Question by:garryshape
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by:Scott Fell, EE MVE
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phpMyFAQ looks promising for you http://www.phpmyfaq.de/features.php
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by:garryshape
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Thanks, but I tried phpMYFAQ and had some issues, couldn't get any feedback/support on the forums.
The only thread I found that had a discussion related to something related a little bit to my issue was in German.
Issues with uploading
Issues with FAQ links not opening when opened via the Instant Search.
That's why I'm looking for something non-apache/php.
Maybe the answer is for me to do my own thing ugh
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Scott Fell,  EE MVE earned 500 total points
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I think this is one of those things that seems easy until you get into it only to find it is a lot more involved.  Did you check out their github? https://github.com/thorsten/phpMyFAQ/  If you are able to code for something like this, perhaps build on what is already there.

There is also http://www.safeharbor.com/ but I don't like it when they will not show the pricing.

There are knowledge bases built into most project management and help desk systems.  

http://www.desk.com/
http://www.zendesk.com/
http://www.smartertools.com/smartertrack/help-desk-software.aspx

http://www.mediawiki.org/wiki/MediaWiki (php)

If I was going to build my own, I would create a very simple password protected system with posts containing a title, author, description (with ability to upload images and media), date and tags.   Then I would use google custom search to power the search feature https://developers.google.com/custom-search/ because lets face it, you are not going to get they kind of search you are used to without it.  I would also have a tag search as well.
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How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

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by:garryshape
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Thanks for more recommendations, I will check into them.
I will say I've used SmarterTrack before, and have supported it for another department. It has some strange performance issues with Internet Explorer (slow, sometimes freezes or won't load certain screens) but works great with Chrome.
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by:Scott Fell, EE MVE
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I have used smarter tools for the last 13 years but the last 4 or 5 have only been on mac.  When I log into my windows server, I manage it through firefox.    I remember some issues a long time ago in general but it seems ok now. I use smarter track for my ticketing now. I think for the knowledge base there are better solutions though.
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by:garryshape
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Thanks for the help. I can't use PHPMYFAQ because it requires PHP.
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How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

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