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Looking for Knowledge Base system (non apache/php)

Posted on 2014-02-14
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Last Modified: 2014-02-20
Hi

I'm looking for advice and suggestions on choosing a knowledgebase solution, preferably free or low cost, that I could use in my corporate environment on a local server.

I have OneNote, and Office 365, but neither of these solutions are good enough. They are just not fun to use.
And of course, Word documents and PDFs in a network share file system always is hard to manage.

So is there anything out there that lets me easily create KB articles, have keywords/tags for easier searching, parent-categories/sub-categories, embed Videos and Images easily, etc...

I'd probably have to implement this within IIS because it's a Microsoft dominate environment, so something like Apache web server with a PHP solution probably wouldn't get approved... :(
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Question by:garryshape
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6 Comments
 
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Expert Comment

by:Scott Fell, EE MVE
ID: 39860935
phpMyFAQ looks promising for you http://www.phpmyfaq.de/features.php
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Author Comment

by:garryshape
ID: 39861503
Thanks, but I tried phpMYFAQ and had some issues, couldn't get any feedback/support on the forums.
The only thread I found that had a discussion related to something related a little bit to my issue was in German.
Issues with uploading
Issues with FAQ links not opening when opened via the Instant Search.
That's why I'm looking for something non-apache/php.
Maybe the answer is for me to do my own thing ugh
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Accepted Solution

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Scott Fell,  EE MVE earned 500 total points
ID: 39861559
I think this is one of those things that seems easy until you get into it only to find it is a lot more involved.  Did you check out their github? https://github.com/thorsten/phpMyFAQ/  If you are able to code for something like this, perhaps build on what is already there.

There is also http://www.safeharbor.com/ but I don't like it when they will not show the pricing.

There are knowledge bases built into most project management and help desk systems.  

http://www.desk.com/
http://www.zendesk.com/
http://www.smartertools.com/smartertrack/help-desk-software.aspx 

http://www.mediawiki.org/wiki/MediaWiki (php)

If I was going to build my own, I would create a very simple password protected system with posts containing a title, author, description (with ability to upload images and media), date and tags.   Then I would use google custom search to power the search feature https://developers.google.com/custom-search/ because lets face it, you are not going to get they kind of search you are used to without it.  I would also have a tag search as well.
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Author Comment

by:garryshape
ID: 39861999
Thanks for more recommendations, I will check into them.
I will say I've used SmarterTrack before, and have supported it for another department. It has some strange performance issues with Internet Explorer (slow, sometimes freezes or won't load certain screens) but works great with Chrome.
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LVL 53

Expert Comment

by:Scott Fell, EE MVE
ID: 39862012
I have used smarter tools for the last 13 years but the last 4 or 5 have only been on mac.  When I log into my windows server, I manage it through firefox.    I remember some issues a long time ago in general but it seems ok now. I use smarter track for my ticketing now. I think for the knowledge base there are better solutions though.
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Author Closing Comment

by:garryshape
ID: 39874466
Thanks for the help. I can't use PHPMYFAQ because it requires PHP.
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