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Exchange 2010 services will not start after adding a 2008 Domain controller to network

Posted on 2014-02-15
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Last Modified: 2014-02-22
I had a 2003 DC that crashed. I promoted a 2008 server to Domain Controller with DNS and DHCP server.  All computers on my network are connecting to the new DC but Exchange gets stuck on PLEASE WAIT FOR USER PROFILE SERVICE.  If I go into active directory and remove the user profile script and home folder then I can logon with the admin account.  After it logs in none of the exchange services will start.  I'm thinking this is a DNS server issue but not sure.  I get to Errors in the DNS best practice analyzer and have found fixes that I applied but the errors are still present.  The errors are below.

Issue:
The Active Directory integrated DNS zone _msdcs.raptor.local was not found.

Impact:
DNS queries for the Active Directory integrated zone _msdcs.raptor.local might fail.

Resolution:
Restore the Active Directory integrated DNS zone _msdcs.raptor.local.

And:
Issue:
The network adapter Local Area Connection does not list the loopback IP address as a DNS server, or it is configured as the first entry.

Impact:
If the loopback IP address is the first entry in the list of DNS servers, Active Directory might be unable to find its replication partners.

Resolution:
Configure adapter settings to add the loopback IP address to the list of DNS servers on all active interfaces, but not as the first server in the list.
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Question by:lavadour
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Expert Comment

by:Mahesh
ID: 39861724
How many DCs you have ?
Are client computers able to logon on their workstations with new DC ?
Does new deployed DC is Global catalog sever ? if not please make it 1st
Make sure the exchange server's ip config has the new DC's DNS settings, meaning make sure it's pointing to the new DC and not the decommissioned server.
Then restart the exchange server and check if it works

Mahesh
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Author Comment

by:lavadour
ID: 39861747
One DC.
All computets and file servers are logging in fine.
New DC is a GC
IP has been configured with static IP and DNS.
Restarted multiple times with the same result.  Gets stuck at Please wait for user profile service.

I can remove the logon script and home folder from Active Directory Users for the admin account I'm using and it logs in but exchange services still do not start.

I can ping the exchange server from the network and I can access the network drives once I'm logged into exchange.
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LVL 36

Expert Comment

by:Mahesh
ID: 39861772
Can you check Exchange domain servers group on AD and check if exchange server is added there in that group please

If not please add, reboot and check if it works

Mahesh
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Author Comment

by:lavadour
ID: 39861809
Is that in AD Users and Computers?  If so I only see a Microsoft Exchange Security Group.
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LVL 36

Expert Comment

by:Mahesh
ID: 39861820
Just enable advanced view in ADUC and check " Microsoft Exchange System Objects" if you can view

There you should find that group

Mahesh
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Author Comment

by:lavadour
ID: 39861838
I'm not seeing Exchange Domain Servers Group.  Here is a screen shot of what I see.

New-Microsoft-Word-Document.docx
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LVL 36

Expert Comment

by:Mahesh
ID: 39861863
I can see there "Exchange install domain servers" group there

Please check
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Author Comment

by:lavadour
ID: 39861870
Ah ok.  Nothing is listed in the Members or Member of.  Do I need to add the server there?  I'm sorrry for the questions, I'm pretty new to exchange.
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LVL 36

Expert Comment

by:Mahesh
ID: 39861878
Please add exchange servers in that group and rebooting server might fix the issue

Mahesh
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Author Comment

by:lavadour
ID: 39861902
Added the Exchange Server (Collins) as a member to the group and rebooted.  Exchange services still not starting.
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Author Comment

by:lavadour
ID: 39861908
Since I orginally had a 2003 Domain controller and the replacement is a 2008.  Does anything need to be run on the Exchange server to make this work.  It's just odd.  I can login to the exchange server and ping and access all network drives.  I can't open the internet and when I try to access the NIC properties it locks up.  I've tried reinstalling the nic.  I can ping the exchange server from other computers.  One thing I can't do now is remote desktop into the exchange server.
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Accepted Solution

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lavadour earned 0 total points
ID: 39864665
This issue has been resolved, I had to place a call to Microsoft.
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Author Comment

by:lavadour
ID: 39864667
please close
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Author Closing Comment

by:lavadour
ID: 39879014
resolved by calling Microsoft.
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