Solved

Exchange 2010 autodiscover issues

Posted on 2014-02-16
5
249 Views
Last Modified: 2014-03-08
I'm wrapping up the migration from 2003 to 2010.  I'm having issues with autodiscover on my Android.  I have not tested iOS yet..  But.. The Microsoft Remote Connectivity tester is successful when testing autodiscover.  I also purchased a SSL cert.. So thats good.  When I try to add an Exchange account on my Adroid v4.3 is enter in email address and PW.. After about 30 secs I get a 'Setup could not finish.  A network error has occurred..."  Any idea?  Every test I perform is successful except when I actually try to use autodiscover..
0
Comment
Question by:gopher_49
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39863878
Check your DNS is it working external and internal both?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39864105
Is the device on your LAN when you are trying to set it up? As hinted to above, if that is the case then you need to have internal records for both Autodiscover and the ActiveSync host name that resolve to your internal IP address of your server. AKA split DNS. http://semb.ee/splitdns

Simon.
0
 

Author Comment

by:gopher_49
ID: 39866297
It's not on my LAN.. But.. Local and remote DNS is working.  If I access redirect.domain.com it sends me to the autodiscover web app on the Exchange server's IIS install..  And asks for a PW.
0
 

Author Comment

by:gopher_49
ID: 39871252
I have all of the correct DNS records..  Both internet records and local DNS records.. Really odd.. I just don't see what the problem is.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39871446
Autodiscover on mobile devices is very hit and miss. It can vary between vendors and even between OS versions on the same vendor.
if you configure it manually, does it work?

You have mentioned a redirect - I find that isn't as reliable and prefer to use either autodiscover.example.com in the SSL certificate and an A record, or an SRV record.

Simon.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question