Scanned documents don't appear in network folder
Posted on 2014-02-16
I'm working with a new client who has Windows Server 2008, about a dozen users on Windows 7 and a Toshiba e-Studio 3530C networked copier/scanner. They have templates configured on the Toshiba so that users can scan a document to PDF and the file is placed in their folder on the server.
The issue is that sometimes it takes scans a long time to show up in the folder. The user will wait 5, 10, 15 minutes and if they don't see it they'll ask a colleague to check. The colleague can always see it. Once the colleague opens the folder, the user can then see their scanned document.
Most of the scans are black and white at 200 dpi and 20 pages or fewer.
The problem's intermittent.
I've checked folder permissions. The server isn't being taxed. The main network switch is new, though there's another small one to consider.
The vendor who supports the Toshiba hasn't any ideas and I haven't found anything in a search.
Server is a Dell PowerEdge T310, Xeon 3440, 8GB, 1TB RAID 1 with 80% free.
Any other thoughts as to where to look for clues?