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veeam is locking out tne account that veeam services run under

Posted on 2014-02-16
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Last Modified: 2014-02-21
I recently change the password of the job that veeam services run on. Now when I try to run a backup jobs it instantly locks the account. The logs say that the server running VCenter is the called computer name. Where in VCenter do I need to look to update the password?

This is probably a pretty easy question but I would gladly award full points to anyone who can help.

Thanks in advance!
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Question by:bradber
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LVL 118
ID: 39864116
You will need to lookup the service, (type services.msc) at the command prompt, find the service, and change the password which is stored in the password field for the user account running the job.

If you are using Active Directory, also change the user account for the user account, and make sure the same password is entered undrr services.
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Accepted Solution

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Luciano Patrão earned 500 total points
ID: 39864767
Hi

Just to give more details. You should have an local or AD, account in the following Windows services.

Veeam Backup Catalog Data Service
Veeam Backup Enterprise Manager
Veeam Backup Restful API
Veeam Backup and Replication Service

Can be only one(Veeam Backup and Replication Service) but also the rest of the services.

Regarding the account that connect to the vCenter, you need to go to the Veeam Backup & Replication management console and check this options:

Top of the manage console, Main Menu you see an option Manage Credentials. Here you should have all users accounts to mange Veeam. Change any password, or user here.

PS: You should always use in this cases, service accounts that password never expire.

Hope this can help

Jail
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Author Comment

by:bradber
ID: 39876776
Thanks for your help Jail, I found the place to change the password in the Veeam console under :
Manage Servers > VMware VSphere > VCenter Servers > Servername > Properties.
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Author Closing Comment

by:bradber
ID: 39876801
Thanks to both of you for your helpful comments
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