Recommendations on helping users with the changes in Citrix receiver 3.X to Receiver 4.X
Posted on 2014-02-16
We recently encountered a number of issues with HDX and a few other minor components in our XenApp 6.5 farm. All of which has since been rectified by upgrading to Receiver 4.1 and applying some limited hotfixes from Citrix support.
I have also been advised to deploy the new Storefront Host to replace our CWI 5.2 host.
My challenge now is that with changes in the 2 receiver versions (3.x & 4.x) and the changes between the old CWI & the new Storefront, there is no more PNAgent, meaning no more desktop/ start menu shortcuts. It's all done through the Dazzle interface. So to me it's as big of a change as when Citrix replaced the old program neighbourhood with the PNAgent.
For anyone with half a brain that's not such a big deal. But unfortunately there is that other half who do not appreciate change. Meaning people like me need to either find a way to educate the new way, or find a work-around to minimise the impact to the user.
FYI, 90% of our users run thin clients (receiver 3.4) non are connected to the domain. They all have the URL to our CWI in their registry. When they turn on, the users enter their credentials and it publishes their published Desktop link to the client.
They users launch their published desktop and are connected to any of 8 desktop hosts.
Each of these hosts has the Receiver 3.4 installed. pass through authentication then publishes the links to any role specific apps into the users start menu. These role specific apps are hosted on 4 XenApp 6.5 hosts dedicated to running the apps only.
I have installed receiver 4.1 on a test XenApp host. The most obvious thing is that the shortcuts to any role specific apps disappear due to no more PNAgent. Is there any way to replicate how this used to appear with the new receiver? From what I can tell, you can only launch them from the Dazzle window when you launch the receiver. I am hoping I am wrong.