Solved

Missing Inbox folders since upgrade to Outlook 2013

Posted on 2014-02-17
4
560 Views
Last Modified: 2014-03-26
I recently upgraded to Outlook 2013 (from Outlook 2003) but folders from my inbox did not come across. I now cannot open Outlook 2003 without errors and as such cannot export the folders into a PST. Any ideas how i retrieve these folders ?
0
Comment
Question by:netsupport2014
  • 2
4 Comments
 
LVL 12

Expert Comment

by:Imtiaz Hasham
Comment Utility
Can you check where the old PST was?

Upgrading Outlook will not delete files.
0
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
Comment Utility
use scanpst to scan and fix any errors in the older file
look in your C:\Program Files (x86)\Microsoft Office\Office15 directory
put your old outlook.pst file in the documents\outlook directory and then do a file | open and export | import / export | outlook data file *.pst | and then import your older file.
http://screencast.com/t/HL2bZiN5
0
 

Author Comment

by:netsupport2014
Comment Utility
I am going to uninstall Outlook 2013 as this is what user wants. They are moving to office365 shortly, so i will reinstall then. Any advice before i remove it ? Will this resolve issue fully i wonder ?
0
 
LVL 12

Expert Comment

by:Imtiaz Hasham
Comment Utility
I would take a backup of all PSTs and restore the with "do not import duplicate items" as an option to a new PST File
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Join & Write a Comment

Suggested Solutions

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
If you don't know how to downgrade, my instructions below should be helpful.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now