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Need help with Routing and Remote connection

Posted on 2014-02-17
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Last Modified: 2014-03-08
Hi,
I just changed the routing IP Range from my routing and remote access on a Windows server 2003 and now after restarting the service, and also restarting the server no one can connect anymore. Can someone help me on figure out what happened and re-enable the VPN for it
Thanks
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Question by:taverny
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Expert Comment

by:Robert Sutton Jr
ID: 39865124
Are there other devices in play here? IE: Router or Firewall that sit in front of this server?
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Author Comment

by:taverny
ID: 39865132
A router , but nothing has changed in the router . it was working fine before I touched the server.
the ip range was 10.78.50.55-10.78.50.70 setup in the server for my clients , but since I always more trying to connect I wanted to change the range to accommodate more connections , so I changed this IP to 10.78.50.80-10.78.50.99.

Then now nobody can't connect. and the error that my clients are getting from the Microsoft VPN is error 619
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 39865179
Do you administer the router also? If not, have you notified whomever does that you changed the vpn range? There are probably access rules that specify the old range in that router to allow incoming connections access to the trusted side of your network.

Maybe tell us a little more about the equipment in use here besides the server mentioned above?
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Author Comment

by:taverny
ID: 39865187
I administer the router and nothing is setup in the router for the IP range , I just have ports open for VPN to forward directly to my server. and I just try to revert to my previous IP range but still no working.
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Author Comment

by:taverny
ID: 39865190
if I install Joinmein on my computer would it be helpful for you to see the screen of my VPN server?
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 39865236
Have you clear the client side config's after you changed them on the server? Can you post a simple screenshot here of the error msg? Also, please tell us what type of router you are using? I'll await your reply.
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Author Comment

by:taverny
ID: 39865267
I can assure you it has nothing to do with the router. it's the RV082.

I am currently inside the network and normally I am able to connect to the VPN even from inside by using a local ip directly to my windows 2003 server. and before I changed the IP I was connected to see if everything was working.
Something got disabled when I updated the IP range. attached is the snapshot of my error when trying to connect. and the message is the same on all my users.
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Author Comment

by:taverny
ID: 39865271
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Author Comment

by:taverny
ID: 39865312
no worry I just contacted someone that is expert with VPN and is gonna help me troubleshoot it.
thanks for your help anyway.
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 39865331
I'm trying to cover all the basis here:

Verify PPTP is enabled.
Did the Ip address of the server also get changed? If so, does that changed reflect that in the port forwarding on the router?
Are client side PC's using a desktop firewall?
Is anything showing up in the event viewer?
What subnet mask are you using?
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Accepted Solution

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taverny earned 0 total points
ID: 39901707
I ended up putting  back the same IP range for my clients that I had originally and then I restarted the server. everything worked after that.
thanks for your help.
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Author Closing Comment

by:taverny
ID: 39914423
It worked
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